Come join our amazing team and work from home!!

　　The Production Support Coordinator I will be Responsible for data integrity and providing end-user support for CMS specific systems. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates

　　The target pay range for this position is: $21.00 / HR to $26.00. HR.

　　What you’ll do:

　　Provide support for and address Encompass loan origination system and Broker portal inquiries.

　　Provide helpdesk coordinator support for Mortgage Lending staff and Brokers.

　　Manage the Ask and Broker IQ mailboxes workflow by reviewing incoming requests, allocating inquiries to team to respond, and ensuring inquiries are responded to in a timely manner.

　　Responsible for troubleshooting level 2 inquiries through resolution or escalation to appropriate level support.

　　Responsible for providing support to Account Managers, including re-assigning Account Executive accounts.

　　Communicate with brokers and process changes regarding their rate of compensation when their chosen compensation rate-plan changes.

　　Perform initial credential set up, maintenance and resets for Mortgage Lending Staff and Brokers within vendor accounts and system applications by monitoring new hires, transfers and terminations.

　　Perform data entry and administrative tasks within the Encompass loan origination system and Broker portal.

　　Provide point of contact tasks for MLD third party vendors and troubleshoot vendor related issues through the system integrations.

　　Manage the Preferred Provider mailbox workflow by reviewing incoming requests and ensuring inquiries are responded to according to set Service Level Agreements.

　　Responsible for providing support to Mortgage lending staff and Brokers via email, phone and/or chat function

　　What you’ll need:

　　Excellent customer service skills

　　Good verbal and written communication skills

　　Strong follow up and follow through skills

　　Ability to work in a team environment

　　Ability to work from 7am – 6pm (PST) and overtime and weekends if needed to support the business.

　　Ability to multi-task in a fast paced environment

　　Ability to organize and prioritize your work schedule on a short-term and long term basis

　　Our Company:

　　Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

　　What We Offer:

　　Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

　　Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

　　Customized training programs to help you advance your career.

　　Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

　　Educational Reimbursement.

　　Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

　　Notice to all applicants: Carrington does not do interviews or make offers via text or chat

　　California Privacy Notice: https://oag.ca.gov/privacy/ccpa

　　EEO/AAP Employer

　　#LI-TA1

　　Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.