Champions Do More

　　Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

　　It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

　　Responsibilities

　　The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.

　　This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.

　　This position is remote and applicants must live in Dallas, TX; Chicago, IL or Omaha, NE.

　　Care Center Hours of Operation:

　　The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.

　　M-F 10am-7pm CST

　　Saturday 8am-12pm CST rotating (subject to change due to business needs)

　　Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures

　　Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management

　　Assist customers with setting up rental reservations and scheduling tows

　　Exhibit a sense of urgency towards daily workload

　　Convey empathy and confidence on all internal and external customer interactions

　　Respond to inquiries by clarifying, researching, planning, and implementing

　　Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer

　　Execute job while multitasking across multiple communication channels

　　Execute department processes and procedures to maintain assignment integrity

　　To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement

　　Always acting in a manner that creates positive outcomes for our customers

　　Able to keep customer and company information confidential

　　All other duties as assigned by management

　　Qualifications

　　High School diploma or G.E.D

　　Ability and flexibility to work rotating Saturday's & other work schedules

　　Modem and high-speed internet that meet minimum requirements

　　Benefits

　　Competitive pay

　　Weekly Paychecks

　　401K with company match

　　Medical/Vision/Dental Insurance

　　Additional elective benefits

　　Included:

　　Overtime opportunities based on business needs

　　Employee engagement, coaching and pay-for-performance culture

　　Monthly Performance Bonus opportunities up to $400 based on performance results

　　Structured job advancement and promotion opportunities through Career Progression Program

　　Opportunity to learn and participate in different aspects of the business beyond your role

　　Submit a Referral

　　Job Post Information* : Posted Date 2 months ago (1/8/2024 11:57 AM)

　　Job ID 2024-3491

　　# of Openings 5

　　Category Customer Service

　　Prioritization Tier 3 – Growth Needs

　　Days Per Week 5