Release Deployment Management - Senior Associate

Job Req ID: 35874

Posting Date: 4 Jul 2024

Function: Service

Unit: Business

Location:

Dundahera, Sector 21, Gurugram, India

Salary: competitive

Job Req ID:

Posting Date:

Function:

Location:

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Why this job matters

Responsibilities

Good grounding and experienced in General networking principles: switching, routing and firewalls, Load Balancers, Voice/Datacentre/SD-WAN/ACI/Wireless Security.

Experience with Cisco Platform and using CCO support tools.

Good understanding of various Cisco Platform such as Cisco Routers like ISR 2900/3900/4400, 7200, 7600, ASR 1K, 9k and Switches like Cisco 2900, 3600. 3750, 3650, 3850, 4500 6500 series.

Must have good understanding and hands on experience on Nexus platform such as Nexus 9k 7K, 5k, and 2k. and DC technologies like VDC , FEX , VPC

Must have good understanding of IOS upgradation of Cisco Routers / Switches / Wireless Controller and Nexus devices.

Implement the technical design, troubleshoot and understand.

Support large complex contracts during the implementation, delivery phase.

Facilitate pull through business in a delivery o Firewall/ Load balancer designs

Understanding following from the solution architect - overall solution being proposed / Hardware components proposed for designs.

Able to understand the Change Implementation process as per ITIL Standard and performed the assigned task/activity.

Perform the scanning on network devices and find out the vulnerabilities associated with devices such as Cisco/Juniper/Aruba etc.

Establish and maintain good working and technical relationships with BT and non-BT suppliers and influence product portfolio direction.

Choice of solutions technologies / services to best fit our client’s requirements.

Assessment of technical risk.

Skills experience

Must have professional experience in Bug management.

Develops risk-based mitigation strategies for networks, operating systems, and applications.

Compiles and tracks vulnerabilities and mitigation results to quantify program effectiveness

Creates and maintains vulnerability management policies, procedures, and training

Review and define requirements for information security solutions

Organize network-based scans to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers, and other network hosts.

Effective inter-personal, leadership, communication and presentation skills; and ability to work within technical teams.

Should have worked in Global environment and have supported client in 24/7 environment

TECHNICAL SKILLS Desired

Networking: LAN/WAN, TCP/IP, Load balancing, DNS, ACL, Routing, VLAN, VPN

Network Design Tool : MS Visio 2003 , 2007

Security: Juniper SRX, Checkpoint, ASA,Load Balancers/Nexus Switches.

What you’ll be doing

Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required.

Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.

Develops and maintains relationships with suppliers, customers and internal stakeholders.

Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics.

Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements.

Assists the implementation of tactical strategies and improvement plans for Sales Operations.

Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.

Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.

The skills you’ll need

Information Management

Communication

Technology Implementation

Continuous Improvement

Problem Solving

Service Level Agreement Management

IT Operations

Cloud Computing

Customer Relationship Management

Technical Support

Incident Management

Escalation Management

Decision Making

Project/Programme Management

Growth Mindset

Quality Assurance

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.