Who we are looking for

　　Seasoned professional with Bachelor's degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry.

　　Why this role is important to us

　　SSTB Relationship Manager is a critical role - main focus will be on relationship management with Japanese Trust Banks and Asset Managers. The expectation of the role is to further deepen current relationship with Trust Banks and Asset Managers in order to expand market wallet size.

　　What you will be responsible for

　　Revenue targets derived from product expansion and share of wallet expansionManages monitors, analyzes, & communicates service levels and financial metrics for assigned client base. Provides root cause analysis and develops solutions with local service teams and makes recommendation to senior management, ultimately ensuring we are executing against account plan and maintain client satisfaction across all SSTB servicesEstablishing and maintaining extensive client contact including relationships with client senior managementActing as the escalation point to resolve business/service issuesManaging all aspects of risks associated with serving the client relationship, i.e. operation risk situations, client risk concernsClient retentionUnderstanding client strategyReviewing customer surveys and arrange key improvement initiativesCoordinating cross business relationship communicationConsulting with client and internally on new products and services, industry trends, etc.Continuous updating of product, service and skills knowledge through trainingCommunicating major industry/company newsTracking operational costsEffectively administer all internal requirements

　　What we value

　　These skills will help you succeed in this role

　　Demonstrated knowledge of critical relationships and ability to leverage relationships to enhance the company's positionDemonstrated expertise in asset management, asset servicing and tradingSales, client service and relationship management skillsAbility to negotiate and influence others

　　Education & Preferred Qualifications

　　Seasoned professional with Bachelor's degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry, prior experience with Japanese Trust Banks or Asset Management Company preferredExcellent communication skills for client negotiation and internal communicationGood personality to be easily accepted by clientsStrategic thinking ability to support team's strategic marketing and relationship management plansAbility to observe things from wide distance in order to identify fundamentalclient's needs and apply the best possible solution by which both the client and State Street can enjoy benefitsAttitude and capability to keep updating herself or himself in changing market environmentStrong experience in Relationship Management, Sales, Marketing or Customer Service role

　　About State Street

　　What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

　　Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

　　Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

　　State Street is an equal opportunity and affirmative action employer.

　　Discover more at StateStreet.com/careers.