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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Korea Customer Success Group Regional Lead

　　Role Description

　　Salesforce is looking for a highly effective business and technology leader to become the Korea Customer Success Group Regional Lead. She/he will be joining the leadership team for Japan & Korea Customers Success Group (CSG). Reporting to CSG Japan & Korea Geo Lead, this role will have responsibility for leading the Korea CSG team that makes every customer committed to Salesforce for life. The Korea CSG Regional Lead will have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services or renewal issues within their region, resulting in clear accountability, consistent service and one face to the customer.

　　This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Premier and Services products and add-ons -- all of which are critical to the company's short and long-term success.

　　Your Impact (Responsibilities)

　　Drive harmony within the organization (Success, Service, Renewal, Support) to meet customer expectations aligning with customers business goals.Drive the strategy and alignment of high touch and low touch customer success across businesses in the region.Ensure customer success and transformational impact through adoption of innovative offers combined with market leading cloud solutions that accelerate business value for our customers.Focus on customer intimacy - deliver business impact and innovation to a customer's business by understanding our customers' key business issues and opportunitiesCreate evangelists by listening to customers closely and delighting them with our user experience and service. Collect feedback to provide our Development organization with product enhancement information.Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices.Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements and customer success.Overachieve operational metrics inclusive of attrition and cloud services.Leverage existing and past relationships to network appropriatelyWork closely with global community leaders to ensure that local enablement needs are clearly understood and part of our broader enablement plans.Grow and Manage a strong team for the region with a focus on making every customer in region as successful as possible, resulting in continued loyalty to Salesforce.Mentor and coach team members, hire and develop key talent, and manage performance.Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team.Ensure any red accounts are resolved quickly, leveraging resources from across the company as needed.Highly collaborative and excels in highly matrixed environment.

　　Preferred Qualifications:

　　Broad-based business and technology professional with 15+ years of customer facing experience and deep knowledge of IT industry and Korean market.Proven track record of developing, growing, and managing services and customer success in Korean market. Background in consulting is a strong plus.Ability to build an operating model with tools, processes and people to drive a scaled model for customer success.Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments.Ability to build deep relationships with executives across all industries in Korea.Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy.Proven track record of successfully collaborating with sales teams.Experience of working with Product Management to deliver customer functionality to drive adoption.Analytical and negotiation skills, particularly at executive levels.Passion for technology and innovation.Language: Business Level English.Language: Native Level Korean.Work location: South Korea

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