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The ServiceNow Alliances and Channel Ecosystem (ACE) organization is a strategic pillar and seen as the growth engine for the company. We are looking for a dynamic leader who thrives in a fast paced working environment and who can play an integral role in managing ServiceNow relationships within our Ecosystem Ventures partners in India and driving accelerated growth with and through partners.
If you are someone who is very strategic, dreams big, embraces rolling up the sleeve to drive tactical execution and has a strong belief and understanding of the impact partners can have in the market to create a unique GTM differentiator, then you will be the right person for this role. This role will provide a unique opportunity to work with dominant regional partners and dramatically grow the in-region business ($10M to $100M in 4-5 years supported by Ecosystem Ventures investment)
Reporting to the ACE leader of India, you will be creating and managing executive relationships, strategic engagement, capability creation, domain IP solutions, market penetration and capacity plus enablement, end to end GTM execution in line with a multi-year plan that has been established and ratified with the partner C-suite as part of the investment via our Ecosystem Ventures (https://www.servicenow.com/partners/ecosystem-ventures.html) fund to drive accelerated growth in India. Ideally, you will be based in Bangalore, India
A successful RPM (Regional Partner Manager) will lead with purpose, influence and guide cross-functional teams and build on the strategic relationship established via Ecosystem Ventures motion to drive seamless execution, achieving step change results.
You will create and execute joint strategic plans and drive market development activities in collaboration with India Sales team that ultimately accelerate ServiceNow license adoption and the partners Consulting, Implementation and Managed Services revenue associated with the ServiceNow license. A large part of this role will include sourcing and influencing ServiceNow license revenue. The ideal candidate will have significant experience operating at the senior executive levels (ideally leveraging existing relationships) whilst also having a solid understanding of the aligned partners business model and organizational matrix.
Prior experience in managing partners who are funded by OEM/SaaS platforms will be an added advantage
In this role, you will be managing partners whose dominant focus will be India while they may have Global presence such as ASEAN, UK, US and others where it will be crucial for you to support your global counterparts to drive business expansion.
Qualifications:
10+ years of Alliances and Channels experience is required to be considered for this position.
You must exhibit excellent business literacy and acumen with the ability to build and articulate joint business value whilst interfacing at the senior management and C-level with ease.
Ability to dream big and think long term while defining short term milestones and driving execution by collaborating and providing guidance/leadership to internal cross-functional teams and partner.
You must be able to engage in the most strategic, whilst executing in the very tactical as needed.Superior relationship building skills across both internal (marketing, enablement, sales, ops, customer outcomes, inspire value) and partner stakeholders creating win-win where possible.
Representing the brand and interests of ServiceNow is paramount.
Excellent executive communication and presentation skills.
Proven track record of exceeding business performance objectives.
Experience operating within the Enterprise software alliances or software consulting market a plus.
Fast pace and high growth company experience a plus.
High degree of business acumen with sales, marketing, and solution development – MBA or equivalent a plus.
Capable of performing within a dynamic virtual team environment.
Conflict resolution skills are essential.
Responsibilities :
Execute multi-year ratified joint business plan including; executive interlocks and cadence, solution and industry focused initiatives, business development, enablement and certification plans, demand marketing, solution development etc.
Present and promote the ServiceNow value proposition and its capabilities leveraging your extended team as needed to enable the partner to build a profitable and sustainable ServiceNow business by understand the value and investment payback.
Driving your partners to grow their investment in ServiceNow focusses on the four C’s – Capacity, Capability, Competency and Customer Success.
Support sales org to achieve their goals and objectives by driving GTM execution with the partner that you are covering.
Achieve and exceed all business goals set in 2024.
Manage all aspects of your partner relationship.
Source new opportunities for our sales team via your partner ecosystem and support them during the sales motion.
Develop and execute capacity plans to assure partner is well positioned to deliver successful customer implementations with high degrees of customer success and satisfaction (certifications, project experience etc).
Build a roadmap for your partner to achieve higher segmentation status aligned to partner program
Collaborate with Marketing teams on both sides to build and execute joint demand generation plans (CxO Roundtables, Joint events etc).
Support joint sales pursuit activities.
Develop and execute joint solution development plans with emphasis on targeting industry verticals and markets.
Provide regular communication and transparency to promote the success of the partnership both internal and external.
Lead regular business performance / relationship reviews with senior ServiceNow management.
Build and maintain activity and performance reports and dashboards.
Update the internal CRM system with activities and information as needed and aligned to senior management expectations.
Manage all MSP (Managed Services) opportunities for your partners providing coverage for the ServiceNow account teams.
Act with integrity and respect for all.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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