Mukuru is in search of a Regional Operations Supervisor to join our team in Zambia. This role is pivotal in providing efficient support, coaching, and performance management for our rapidly expanding network of Mukuru Booths & Branches within the designated region.

　　Duties and Responsibilities (Include but are not limited to):

　　Managing the daily activities of the Tellers to ensure the effective running of Mukuru Money Transfer Stores

　　Ensure Tellers conduct daily cash-ups in the MMT Store with accurate reconciliations

　　Ensure Tellers maintain a constant and sufficient supply of cash in order to supply customers efficiently and without avoidable delay

　　Conduct daily, weekly & monthly visitations, brand audits, cash checks, product maintenance, support and performance management of allocated Tellers & branches.

　　Act as point of liaison in the event of a robbery, theft or fraud (report to the local police and process the documents for insurance claims (if applicable).

　　To ensure Mukuru MMT Stores are operating optimally and in compliance with internal and external regulations

　　Maintain good relations with site owners and local authorities

　　Carry out inspections on MMT Stores to ensure they are running effectively

　　Monitor that Tellers are abiding by trading hours

　　Ensure Tellers carry out due care and management of MMT property and maintenance marketing materials

　　Ensure Tellers maintain own knowledge of products and services, as well as changes in regulations

　　Ensure the MMT Store appearance is top notch and brand compliant

　　Ensure Tellers are suitably dressed and presentable

　　To ensure world class customer service is delivered by all Tellers

　　Ensure Teller's presentation and service level are of a standard of excellenceGauge customer satisfaction

　　Address any issues and customer complaints

　　To monitor the Zambia market and gather market intelligence

　　Monitor competitor activity, product offerings and advertising in and around our Teller locations

　　Gather all relevant market intelligence

　　Report and provide recommendations for business development opportunities

　　To conduct general people management functions to ensure the effective functioning of Zambia MMT Stores

　　Participate in recruitment processes for new Teller staff

　　Ensure all Tellers are onboarded effectively

　　Train and coach tellers

　　Manage the offboarding of tellers

　　To create and submit all required reports

　　Collect and collate all required statistics

　　Monitor all teller activities in Zambia and report on all relevant information

　　Collate all relevant information in the correct report template

　　Submit weekly and monthly reports timeously

　　Report on potential security threats, make recommendations to address them and implement

　　Key Requirements:

　　Bachelor's or associates degree or diploma in a business-related field

　　High level of integrity

　　Driver's License

　　Proficient with Microsoft Office products – Use of electronic performance management tools bonus.

　　Knowledge of trade marketing an added advantage

　　Willing to work long hours and weekends

　　Flexible to work or Relocate throughout the Country

　　Proven work experience in Sales & Operations

　　Excels at execution & relationship management

　　Possesses excellent planning & reconciliation skills

　　Excellent problem solving, judgment and self-management skills

　　Excellent communication skills – both verbal and written

　　Ability to work well under pressure

　　Additional Skills:

　　Problem-Solving Skills

　　Self Motivated

　　Excellent verbal and written communications skills

　　Multi-tasking skills

　　Organisational Skills

　　I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

　　Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

　　If you do not receive any response after two weeks, please consider your application unsuccessful.

　　NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS