Regional Operations Manager

　　Job Details

　　Level

　　Management

　　Job Location

　　Miami Market - Miami, FL

　　Position Type

　　Full Time

　　Education Level

　　High School

　　Salary Range

　　$55,000.00 - $65,000.00 Salary/year

　　Travel Percentage

　　Up to 50%

　　Job Shift

　　Any

　　Job Category

　　Customer Service

　　Job Description

　　Are you looking for a relaxed security job? One where you can kick back and collect a paycheck. Well, I promise that this isn’t it. Now, if you’re an outgoing, thrill-seeking individual or military veteran who is looking to:

　　Grow as a leader with endless promotion possibilities

　　Re-experience the priceless military camaraderie with none of the military bull$#!+

　　Travel the country and attend massive festivals that some pay thousands to witness

　　Become an asset for the fastest growing event security company in the country

　　Thrive in a structured environment built for you to succeed

　　A fun and engaging atmosphere with people from all over the world

　　Then please keep reading. We are a certified 8(a) Service Disabled Veteran Owned Small Business with a 60% Veteran labor force. Our mission is to enhance the lives of the military community and ensure a successful transition from active service. Our vision is to be the industry leader in the quality of our teams and the services we provide. Whether you are a transitioning service member looking to exit the military and into a great company, or a long-time veteran who is looking for a career change, we’d be happy to speak with you. Not military? No problem. We are an equal opportunity employer so if the following sounds like you, please apply.

　　Successful Characteristics:

　　Bearing -Remain professional with a strong focus in customer service

　　Accountability -We’re human, we make mistakes. Own-up and learn from them.

　　Transparency -Honesty is the best policy

　　Tact -Ability to communicate professionally and display customer service and hospitality 

　　Loyalty -Stay true, trust building is paramount in our line of work

　　Enthusiasm -Have fun with your job. We work exciting events, enjoy them

　　Work efficiently and effectively in a fast-paced environment with competing/changing priorities

　　Proactively identify issues and create solutions

　　Excel at planning and attention to detail

　　Communicate frequently and thoroughly to team members and leadership

　　Function as a role model for employees

　　Responsibilities:

　　Clients

　　Develop new business relationships and maintain current client relationships with excellence

　　Provide outstanding customer service to clients and client vendors 

　　Staffing

　　Maintain and develop required staffing levels for market

　　Actively recruit using all available resources including colleges, job fairs, vocational school, military sources, etc. 

　　Assist Human Resources in the interview process by completing interviews and updating candidate profiles in a timely manner 

　　Ensure timely completion and validation of timecards to ensure they match invoice sheet(s) which are due by noon every Sunday; ensure approval of timecards once punches and exceptions are verified

　　Ensure that schedules, time management, talent management, performance management and roster in Paycom are maintained at all times (update a minimum of once per week)

　　Growth

　　Prospect new clients on a weekly basis via email, cold calling, and face-to-face meetings

　　Develop and maintain strategic partnerships with the veteran and military communities

　　Attend networking events

　　Participate in new client meetings or other events/meetings as requested

　　Compliance

　　Maintain relevant licenses/certifications

　　Ensure guards are obtaining guard cards as required and update Paycom accordingly

　　Follow all company policies and ensure employees are doing the same and administer discipline as necessary

　　Operations

　　Maintain operational excellence across the entire market, which includes operational advances and day-to-day operations 

　　Responsible for operational success in special events, brick and mortar, and property/hospitality

　　Ensure that all staff are trained and performing to company standards

　　Manage uniform inventory; ensure adequate inventory on hand at all times

　　Other

　　Other duties as assignedQualifications

　　Qualifications: 

　　Minimum of two (2) years of relevant experience, preferably in an events/security environment

　　Military experience strongly preferred

　　High School Diploma or equivalent; Bachelor’s degree strongly preferred

　　Other Requirements:

　　Moderate to heavy lifting that may require the ability to move up to 75 lbs. with or without reasonable accommodation

　　Climbing, balancing, standing, walking, pushing/pulling, lifting, reaching, moving and grasping items and components with hands

　　Communication with others verbally and in writing

　　Ability to work in a cold, wet environment during events

　　Ability to maintain a neat, clean, and professional image when representing the company