Regional Lead of South APAC, Professional Services

　　Do you have team handling experience?

　　Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others?

　　About Our Team:

　　You will be part of the Professional Services team, working closely with our Product Technology, Sales and Product Management teams. The Professional Services team is recognized for its passion and professionalism, with a fun, energizing and fast-paced work environment. The role will report into the Regional Lead, Professional Services, and collaborates closely with other Professional Services team members on client projects.

　　About The Role

　　The Professional Services Regional Lead is managing and leading a team of consultants that perform implementations internationally in Tier1 to Tier3 clients. As a Regional Lead, you will be the contact point for all team members. The Professional Services Regional Lead is responsible for communicating company goals, best practices and deadlines to the team, motivates team members and assesses performance. Aids management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Additionally, you will be expected to oversee the projects and supervise the day-to-day operations of their team. You should lead by setting a good example and engage the team to achieve goals.

　　Responsibilities:

　　Oversee day-to-day operation of the team

　　Good planning, organizational and time management skills

　　Exceptional communications skills, ability to forge long lasting internal and external relationships

　　Aids with the development of team members

　　Monitor team performance

　　Shows a good understanding of compliance and sanctions risk management, relating it to product and service within the firm

　　Understands customer use cases and requirements and in turn apply best practices for those customer implementations

　　Investigates and analyses client business activities and processes to make them more efficient and compliant through the use of Fircosoft solutions

　　Actively participates and performs external and internal training

　　Look for ways to innovate the team and the team’s synergies

　　Program Management:

　　Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion and customer satisfaction is attended to throughout the engagement

　　Prioritizes own and team’s work. Anticipates consequences of actions, potential problems and opportunities for change

　　Oversees the planning, development and installation of Fircosoft projects to meet the clients’ needs as a Project Director

　　Provides leadership in project situations especially during customer crisis

　　Organises project workshops and agrees project objectives

　　Ensure a quality standard of delivery, within agreed timeframes

　　Updates and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history

　　Keeps senior managers and clients up to date with progress and resources necessities

　　Actively manage client’s expectations during projects

　　Determine and manage revenue recognition during project

　　Presales

　　Interacts with the Sales and Presales teams, including communications with prospects and tendering to the demonstration process.

　　Assists during presales RFI/RFP processes, answering to technical and compliance requirement.

　　Requirement

　　10+ years’ experience working within the financial industry in a similar consulting or business analysis role

　　Understanding of financial industry and knowledge of payment standards (SWIFT, SEPA, etc)

　　Affinity or experience with Compliance, CFT (Counter-Financing of Terrorism), AML (Anti-Money Laundering), or KYC (Know Your Customer)

　　University bachelor’s degree or equivalent in Computer Science

　　Project Management experience

　　MS Office expertise, including strong PowerPoint and Excel skills.

　　Previous experience implementing or supporting Fircosoft products is a very strong plus

　　Previous experience in a position of leadership

　　Experience in a multinational and multi-cultural environment

　　Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.