Become a part of our caring community and help us put health first

　　The Home Health Regional Director of Office Operations follows established procedures and guidelines to provide timely and effective support to an office, business unit, department, or other organization group. The Home Health Regional Director of Office Operations works assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

　　The Home Health Regional Director of Office Operations provides strategic direction for the overall operations of home health services within an assigned region. Demonstrates aptitude for creative problem-solving in dynamic and varied market scenarios. Exhibits effective time management skills to balance responsibilities across multiple markets and departments to meet consistent deadlines. Makes standard calculations to accurately compile and report statistics. Responds to, or redirects, routine inquiries from external or internal sources about the organization, its activities, or processes. Makes decisions on moderately complex to complex issues regarding technical, educational, and quality approach for branch office operations, project components, and work performed without direction. Exercises considerable latitude in determining objectives, workflow, and approaches to assignments. Utilizes data analytics to assess key performance indicators, identify trends, and make informed decisions to drive operational improvements. Ensures compliance with all relevant home health CMS/Medicare regulations, accreditation standards, and industry best practices are being met to maintain the highest quality of care. Ensures assigned region's educational needs and trainings are properly implemented. Works cross-functionally with all levels of staff including but not limited to: AVPs, Branch Directors, Finance Department, Clinical and Non-clinical Staff. Fosters positive relationships within the organization.

　　Use your skills to make an impact

　　Required Qualifications

　　Bachelor's degree, preferred or equivalent years of relevant experience.

　　Minimum of 2 years of home health experience.

　　Minimum of 2 years EMR experience - Homecare Homebase (HCHB) EHR software experience HIGHLY preferred.

　　5 or more years of technical experience, quality improvement, education/training, and market analysis within a home health setting. Proven experience in conducting proper market analysis to identify trends, opportunities, and challenges specific to each assigned region.

　　Ability to understand home health market dynamics and convey insights to central team.

　　Familiarity with CMS/Medicare regulations and accreditation standards.

　　Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, etc.

　　Experience assisting with the delivery of orientation and EHR software to new hires.

　　Flexibility to adapt and adopt work in any assigned market within the nation, demonstrating a versatile approach to drive business environments.

　　Willingness to travel up to 50% of time to effectively cover and support various markets across the country.

　　Strong verbal and written communication skills to effectively engage with various levels of staff and leadership.

　　Capacity to maintain confidentiality and work independently in support of the department.

　　Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

　　Preferred Qualifications

　　OASIS knowledge.

　　Homecare Homebase (HCHB) EHR software experience.

　　Additional Information

　　Work Environment: Hybrid (Remote and Field-based).

　　Travel Expectations: minimum of 50% of time.

　　Normal Hours of Operation: M-F / 8a-5p (time zone may vary).

　　Scheduled Weekly Hours

　　40

　　Pay Range

　　The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$63,400 - $87,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

　　Description of Benefits

　　Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

　　About us

　　About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive in-home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

　　Equal Opportunity Employer

　　It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

　　Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources