Account Management Associate (AMA)

　　Job Posting Location West Des Moines, IA

　　Working Hours 40

　　Apply Now (https://phe.tbe.taleo.net/phe01/ats/careers/v2/applyRequisition?org=MEDIACOMCC&cws=46&rid=18232)

　　Position: Account Management Associate (AMA)

　　Who we are:

　　Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

　　Position Overview:

　　The Account Management Associate (AMA) position supports the active selling functions of the Account Executive (AE) team and is responsible to follow up on behalf of the Company to ensure that the sales of the advertising products and services are fulfilled to the customer as expected or, to get clarification of issues and help them get resolved. The AMA is a liaison between sales, traffic, production and business operations and is responsible for assisting the assigned team with the preparation and maintenance of core, ADS and digital sales.

　　Company Benefits:

　　Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as:

　　Health, vision, and dental insurance!

　　Education Enrichment up to $5,000 per year for qualified employees !

　　401(k) with generous company match!

　　Paid vacation, holidays and flex paid time off!

　　Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

　　Training and professional development!

　　Employee Wellness Program!

　　Position Responsibilities:

　　Assist in preparation of outgoing presentations and proposals as requested for both digital and TV.

　　Work as liaison between sales, traffic and digital operations to keep operations moving in a timely manner.

　　Complete new client requests and credit approval forms.

　　Compile proposal research using Scarborough, Media Monitors, AdMall, Showseeker, etc.

　　Process correspondence and proposals; maintain accurate files and records.

　　Prepare avail requests and submit to Account Executive for modification or changes.

　　Compile insertion orders as required for both Digital and TV in Pilot and Frequence.

　　Review order confirmation and send to Account Executive for approval and next steps.

　　Activate sold digital campaigns in Frequence dashboard and adjusts as needed.

　　Enable customer dashboard access in Frequence for digital and TV.

　　Manage order revisions, make goods and exception process for assigned Account Executives. Process the appropriate make goods in Account Executive Inbox.

　　Monitor and service existing accounts through telephone service calls and follow up. Watch for ending campaigns or copy and notify AE.

　　Work with the production and creative services teams to ensure client needs and requirements for production of the advertisement are met. Submit production POs via AdTools for the AEs.

　　Facilitate communication of retargeting/conversion pixels with Account Executives. Assist Account Executives with adding pixel files by providing instructions on how to complete.

　　Participate in collaborative process with Account Team to deliver 1st in class customer service.

　　Fulfill all reporting requests from sales management.

　　Requires regular attendance to report to work per assigned work schedule.

　　Perform other duties as assigned.

　　Position Requirements:

　　High school diploma or GED required. One to two years general office/clerical experience required.

　　Good working knowledge of advertising functions and terms.

　　Excellent written and oral communication skills.

　　Excellent typing and computer skills including Word, Excel and PowerPoint.

　　Must be able to successfully multi-task.

　　Ability to perform all the duties and responsibilities as described.

　　Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

　　Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

　　Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

　　Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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　　Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact [email protected] or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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