This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4087882Position Description:

　　Job Purpose and Scope:

　　Responsible for assisting management in all duties within the disputesdepartment, including responding to branch and customer care centerrequests for assistance either by phone or email. Performsresponsibilities in a professional and accurate manner, according toBank policies, procedures and established compliance regulations.Communicates with Fiserv on the dispute process and performs problemanalysis as needed.

　　Essential Job Functions:

　　Assists branch employees with Reg E and non-Reg E dispute-relatedissues.

　　Verifies information on disputes is complete and accurate.

　　Researches account history to identify prior transactions related to thedispute.

　　Communicates with customer to gather dispute-related information.

　　Enters dispute information into the tracking system to ensure allrelevant information is documented.

　　Corresponds with Fiserv to provide additional information as needed toproceed with dispute.

　　Reviews daily reports for quality assurance, interest paymentprocessing, and audit reports.

　　Answers customer service-related telephone calls, as needed.

　　Maintains good punctuality and attendance to work.

　　Follows Reg E and Visa rules and Bank policy, procedures, andguidelines.

　　Knowledge, Skills & Abilities:

　　Knowledge of Reg E and Visa rules.

　　Ability to communicate effectively both verbally and in writing.

　　Ability to work without close supervision.

　　Ability to adapt well to change.

　　Ability to respond promptly and professionally to customer inquiries andneeds.

　　Ability to maintain confidentiality.

　　Ability to troubleshoot issues on standard accounts.

　　Ability to demonstrate accuracy and thoroughness in work.

　　Ability to maintain professional work relationships with both internaland external customers, treating all with respect.

　　Ability to multi-task and work effectively with repeated interruptions.

　　Ability to work well under pressure and with exacting deadlines.

　　Ability to learn, follow, and interpret Bank policies and procedures.

　　Skill in using computer and Microsoft Office, including Outlook, Wordand Excel.

　　Equipment Used in Job Performance/Working Environment:

　　Computer

　　Telephone

　　Multi-function device

　　Major Job Demands (Physical/Mental):

　　Decision-making

　　Problem solving

　　Note: This description is not an exhaustive list of all jobfunctions, duties, skills and job standards required. Other jobfunctions, duties, skills, and standards may be added. Managementreserves the right to add or change the job requirements at any time.

　　Position Requirements:

　　Basic Qualifications:

　　High school diploma or equivalent required.

　　Minimum of one (1) year experience using computer, including MicrosoftWord and Excel, required.

　　Minimum of six (6) months of experience interacting with people anddisplaying excellent service skills, demonstrated through work, militaryand/or education, required.

　　Minimum of six (6) months\' customer service or credit card industryrelated work experience (i.e., disputes, Reg E, and/or Visa) preferred.

　　Available to work non-standard work shifts and/or extended hours, asnecessary.

　　Bank OZK is an equal opportunity employer and give consideration foremployment to qualified applicants without regard to race, color,religion, sex, national origin, age, sexual orientation, genderidentity, disability status, protected veteran status, or any othercharacteristic protected by federal, state, and local law. Member FDIC.