#RRS-034- Refugee Services Program Supervisor

　　Department: Refugee Services

　　Employment Type: Full Time; Exempt

　　Reports to: Director of Refugee Services

　　Location: SE Portland

　　Compensation: $51,000 - $56,100 annual salary

　　At CCO We Take Care of Our People

　　100% employer-paid health, dental, vision, and alternative care benefits for the employee.

　　100% employer-paid long-term disability and life insurance.

　　Paid vacation, sick, personal and 13 paid holidays.

　　Retirement benefit with employer match and discretionary contribution.

　　Employee Assistance Program.

　　Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.

　　Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

　　Our Culture:

　　We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

　　Who We Are:

　　Catholic Charities of Oregon was named by the Portland Business Journal as the #10 Non-profit in their list of 2023 Most Admired Companies. Founded in 1933, Catholic Charites of Oregon is one of Oregon's oldest nonprofit social service agencies whose mission is to assure that essential, life-saving services and supports are accessible to the most vulnerable Oregonians.

　　Who You Are:

　　The Refugee Services Program Supervisor position is located within our Refugee Services Program and will include supporting case managers in the provision of holistic and trauma-informed services for refugee clients across multiple state and federal contracts. The supervisor will ensure case management activities are rooted in evidence-based standards of care and will meet National Culturally and Linguistically Appropriate (CLAS) standards, designed to advance health equity and eliminate disparities. The supervisor will assist with organizational systems, identify, and provide training, monitor activities, and ensure federal and state contracts are complied with. This position will ensure client satisfaction, program and service quality, efficiency, and effectiveness of the program within a participatory team environment.

　　What You Will Work On:

　　Provide oversight and support to Program Director and Manager of all case management services within the scope of work through U.S. Department of State's Cooperative Agreement for Reception and Placement services, State of Oregon contracts and Office of Refugee Resettlement (ORR) contracts.

　　Effectively support, coach, and manage assigned staff.

　　Monitor refugee resettlement core services activities as required and that overall services are maintained at the highest level of quality.

　　Develop and implement program systems for support staff procedures, standards, tracking and quality assurance review and ensure contractual requirements are met.

　　What You Bring:

　　Education, Certifications, and Licensure Requirements/Preferences

　　Bachelor's Degree (4-Year Program) or equivalent lived and or worked experience.

　　Experience Requirements/Preferences

　　At least 2 years' case management experience, showing progression, required.

　　Outstanding leadership skills with 1 year supervisory or lead experience showing progression (Preferred).

　　At least one year's experience managing social service-related programs, including experience with staff supervision, program development, and budget management, preferred.

　　Prior multicultural work experience required, experience with refugee populations and refugee resettlement programs strongly preferred.

　　Ability to communicate concisely and effectively, both verbally and in writing English. Demonstrated fluency in a second language is preferred (especially with languages common in refugee populations such as Arabic, Amharic, Burmese, Farsi, Rohingya, Sango, Somali, Spanish, Swahili, Tigrinya, Ukraine and Zomi).

　　Ability to use Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.

　　VACCINATION POLICY

　　Catholic Charities of Oregon requires all employees to confirm they are fully vaccinated, or in the process of receiving the COVID-19 vaccination. Employees can submit the Oregon Health Authority (OHA) request for exception form for medical or religious accommodation. COVID-19 testing in lieu of being vaccinated or having an approved medical or religious exception is not an option.

　　EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

　　Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic. Complete Social Justice and Diversity statements can be found on this page under Resources.