Summary This position is located in the Single Sailor/Liberty Program, Athletics Division, of the Morale, Welfare and Recreation (MWR) department, Fleet Activities Sasebo, Japan. The purpose of this position is to provide assistance in the operation of the Liberty Center. The complete application package must be submitted by 11:59 PM (EST) 02/05/2024 to receive consideration. Responsibilities DUTIES AND RESPONSIBILITIES Position is responsible for assisting with the day-to-day operations of the Single Sailor Center. Greets and welcomes patrons in a friendly and courteous manner. Provides a casual and warm atmosphere. Enforces operating policies and procedures and ensures that all customers adhere to such policies and procedures. Places orders for supplies, material requests, marketing requests, and work requests. Promotes harmony with and between patrons of the facility, following prescribed customer relations techniques. Discusses patron problems and complaints and attempts to resolve them satisfactory. Keeps abreast of all MWR events and other recreational programs and informs patrons of available programs. Coordinates patron requests for reservations of tours and special events. Answers patrons' questions by phone and inquiries on site. Perform other duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. Knowledge of the MWR department in order to answer customer questions and/or refer customers to the appropriate activity. Skilled in keyboarding to include operation of point of sale systems as well as desktop computers. Ability to perform basic computer operations. Ability to read and comprehend in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Ability to perform basic custodial tasks (e.g., sweeping, mopping, vacuuming, wiping, dusting, etc.). Ability to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, and division). Ability to identify customer needs, deliver expected service and/or resolve routine customer issues. Ability to communicate effectively both orally and in writing. A high school diploma or GED is preferred. General experience of 0-3 months and/or high school graduate or equivalent. Education When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Additional Information NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual. Direct Deposit of Pay is required. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. All candidates must reside within the commuting area. Recruitment/Relocation Incentives Offered: No W/SOFA U.S. Citizenship Requirements: Must be a U.S. citizen or national. Public Trust positions (sensitive positions) require U.S. Citizenship. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual.