Hendrick Collision Center (Durham)

　　Location: 1606 Page Road Ext, Durham, North Carolina 27703

　　Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.

　　Supervisory Responsibilities: This job has no direct supervisory responsibilities.

　　Essential Duties and Responsibilities may include the following:

　　Answers incoming calls in a courteous and professional manner.

　　Takes accurate messages.

　　Directs calls to the appropriate department or person.

　　Greets customers as they enter the dealership showroom.

　　Directs customers to the appropriate department or person.

　　Maintains CSI at or above company standards.

　　Maintains an organized, clean and safe work area

　　Participates in required training

　　Records all hours worked accurately in company timekeeping system

　　Follows Safeguards rules and regulations.

　　Demonstrates the Company’s Core Values

　　Complies with Company policies and procedures

　　Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

　　Other duties as assigned

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

　　Desired Education:

　　o GED

　　√ High School Diploma

　　o Associate Degree

　　o Bachelor Degree

　　o Master Degree

　　o Doctorate Degree

　　Field of Study:

　　o Accounting

　　o Automotive

　　o Business

　　o Human Resources

　　o Information Technology

　　Desired Work Experience:

　　√ up to 3 years

　　o 3-5 years

　　o 5+ years

　　Education/Experience:

　　Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.

　　Certificates and Licenses:

　　o Valid Driver’s License

　　o Automobile Salesperson License

　　Computer Skills:

　　Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

　　Communication Skills:

　　Ability to understand and follow instructions. Ability to communicate effectively with customers and company

　　personnel.

　　Attendance Expectations:

　　The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

　　Physical Demands:

　　While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

　　Environment Demands:

　　Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.

　　Verbal and Writing Ability:

　　Ability to read and comprehend instructions, correspondence, and memos.

　　Math Ability:

　　Ability to add, subtract, multiply and divide.

　　Reasoning Ability:

　　Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

　　Core Values:

　　To perform the job successfully, an individual should demonstrate the following Core Values:

　　Servant Leadership

　　Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

　　Teamwork through Trust & Respect

　　Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

　　Integrity

　　Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

　　Commitment to Customer Enthusiasm

　　Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

　　Passion for Winning

　　Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

　　Accountability at All Levels

　　Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

　　Commitment to Continuous Improvement

　　Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

　　This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

　　#CB

　　Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

　　Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

　　The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.