Receptionist

　　Job ID

　　151909

　　Posted

　　23-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　L'Hospitalet de Llobregat - Catalunya - Spain

　　JOB SUMMARY

　　Provides administrative support to a department or office location. Provides support for reception and guest services, mail services, phone, meeting rooms and location services.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Receives and directs incoming calls to appropriate personnel and voicemail.

　　Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking.

　　Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.

　　Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.

　　Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.

　　Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.

　　Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.

　　Maintains records and logs of service requests and tracks their status.

　　Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

　　Performs other duties as assigned.

　　SUPERVISORY RESPONSIBILITIES

　　No formal supervisory responsibilities in this position.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.

　　CERTIFICATES and/or LICENSES

　　None.

　　COMMUNICATION SKILLS

　　Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.

　　FINANCIAL KNOWLEDGE

　　Ability to calculate simple figures such as percentages.

　　REASONING ABILITY

　　Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

　　OTHER SKILLS and ABILITIES

　　Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.

　　SCOPE OF RESPONSIBILITY

　　Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)