SUMMARY: The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages

　　Greets all visitors entering the facility and will direct or escort them to their destination

　　Assists residents, family members, employees and other visitors as needed

　　Performs general administrative tasks such as word processing and data entry

　　Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage)

　　Maintain the general filing system and file all correspondences appropriately

　　Receive and sort daily mail/delivery/couriers

　　Reports any issues or concerns with residents to the Administrator

　　Other duties as assigned

　　QUALIFICATIONS:

　　Must possess, as a minimum, a high-school diploma or its equivalent

　　Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

　　Ability to multi-task, prioritize and work under pressure

　　Professional appearance and demeanor

　　Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise

　　PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Must be able to move intermittently throughout the workday.

　　Must be able to speak and write the English language in an understandable manner.

　　Must be able to cope with the mental and emotional stress of the position.

　　Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

　　Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.

　　May be necessary to assist in the evacuation of residents during emergency situations.

　　Elevate Care is a fully integrated post-acute care consortium offering 24-hour skilled nursing care, short-term rehabilitation, post-hospital recovery and many more clinical specialized programs. We not only provide the highest quality of care, we take it to the next level. Elevate Care is well known for our commitment to our employees, offering outstanding ongoing training and development, career advancement opportunities, competitive pay rates, generous compensation packages and much more.

　　Elevate Care is an Equal Opportunity Employer