Date Posted:

　　2024-01-17

　　Country:

　　Malaysia

　　Location:

　　Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

　　About the role

　　Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

　　Otis is growing and we are recruiting a Recapture Specialist reporting to the Service Sales Manager.

　　The main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.

　　What you will be doing

　　Accountable for recapture / recovery target all time.

　　Managing prospects by proposing services and negotiating service maintenance contract.

　　Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.

　　Actively promoting OTIS products and selling service upgrades.

　　Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.

　　Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.

　　To perform any other responsibilities as required and requested by Head of Department and/or the Management.

　　Managing QR and providing estimates to current customer of all regular work and repair if needed.

　　What you will need to be successful

　　Degree/Diploma in any discipline or with relevant working experience.

　　Knowledge and experience in the elevators or construction is an added advantage.

　　High level of self-discipline.

　　Goal driven and able to deliver high level of work commitment.

　　Self-starter character, able to work independently with minimal supervision.

　　Confident and possess excellent negotiation and communication skills.

　　Enjoys face-to-face interaction and possess a team player mindset.

　　Desire and willingness to learn new things.

　　Fresh graduates/those without working experiences are encouraged to apply.

　　Possess a car and a valid driving license.

　　What’s In it For Me

　　Opportunity to work with the world market leader in a crisis-proof industry.

　　We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

　　We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

　　Apply today to join us and #BuildWhatsNext

　　If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

　　Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

　　You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

　　When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

　　We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

　　Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

　　Become a part of the Otis team and help us #Buildwhatsnext!

　　Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

　　Privacy Policy and Terms:

　　Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

　　We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.