You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

　　As a Product Manager in Real Time Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

　　Job responsibilities

　　Develops a product strategy and product vision that delivers value to customers

　　Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

　　Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

　　Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

　　Owns all aspects of global client experience from solutioning, onboarding, integration, and ongoing business reviews, in collaboration with other internal teams including Customer Service, Implementation, Sales and Relationship management

　　Develops expertise in API services. Optimizes and Standardizes client experience across all channels, API, File and UI based for payment initiation and payment lifecycle management. Authors/ provides SME content for product documentation on how client can use our products including APIs. Identifies areas of improvements.

　　Simplifies, standardizes, and works with various technology and application development teams on API service levels for payment and lifecycle transactions. Global Point of Contact for establishing contracted product SLAs and help develop reporting for clients.

　　Works to ensure we can onboard and service clients at scale alongside Customer Service, Implementations, Operations, and Production support teams. Works cross-functionally on client pain points and develops solutions.

　　Develop expertise in our Payments platform, nuances and API offerings from a tech stack and business perspective. Understand client system and use case requirements and help solution best ways to resolve them

　　Become SME and key Product Point of Contact for our global clients - understand their business, operating model, traffic pattern, rejects and failed payments. Proactively identify optimization opportunities and help increase disbursement success rate and grow business with our clients.

　　Innovate new product and service offerings based on pain points and opportunity areas, co design, test them with clients and work with tech to bring capabilities and improvements to market.

　　Required qualifications, capabilities, and skills

　　5+ years of experience or equivalent expertise in product management or a relevant domain area

　　Advanced knowledge of the product development life cycle, design, and data analytics

　　Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

　　Technical experience

　　Demonstrated API lifecycle management proficiency required. Fluent and experienced in designing, managing, servicing APIs, authoring API usability and use cases, API versioning, and client API migrations.

　　Direct client facing experience in a technical and business capacity

　　Payments experience

　　Demonstrated experience in interacting with developer community. Proficient in helping develop developing developer friendly content - documentation, SDKs, Sample code.

　　Demonstrated experience in designing/ authoring integration documents that reduce time to market and speed of implementation

　　Preferred qualifications, capabilities, and skills

　　Demonstrated prior experience working in a highly matrixed, complex organization

　　Engineering Degree preferred

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

　　Base Pay/Salary

　　Jersey City,NJ $118,750.00 - $200,000.00 / year; Palo Alto,CA $118,750.00 - $200,000.00 / year