Company Description Work smart, have fun and make an impact!

　　Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

　　Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

　　Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

　　Job Description

　　Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

　　We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. 

　　Duties include:

　　Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue. Engage with customers via phone, email and video calls Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment processEncourage customers to use all features available to themCollaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribersEstablish and maintain strong relationships with both proactive & reactive outreach to assigned accountsDevelop trusted advisor relationships with key account stakeholders, and executivesAssist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requestsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersPrepare reports on accounts/market statusWork with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc. As we continue to grow, you may be asked to contribute towards other tasks. 

　　Qualifications 2+ years in an onboarding or account management, ideally in a B2B environmentPassionate about excellent customer serviceAttention to detail and a clear communicatorPassion for sustainabilityBachelor’s degree requiredFluent English and German Experience with Salesforce or CRM software preferredProactive in suggesting, designing and implementing ideas and improvementsComfortable working in a fast paced, high-growth environment, and able to adapt quickly to changesTeam player Additional Information Targeted starting date : ASAP Permanent contract / full time Location : Barcelona - Hybrid  Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

　　We offer competitive salaries and support personal growth from day one.

　　This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

　　Working organization benefits:

　　Casual and very friendly work environment Hybrid work organization (from the office or from home)Flexible working hoursHome office allowance program IT equipment allowanceWorking from anywhere policy (3 months per year)Opportunity to work in a truly international atmosphere Compensation benefits:

　　Base salary + variable compensation planGRSP and TFSA matching program availableMeals and Transportation Vouchers (Cobee card) Wellness and Healthcare benefits:

　　Health, Wellness, and Dental BenefitsLife Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company Free virtual Yoga/Pilates More:

　　Employee referral bonus policyPaid employee volunteer day Paid moving day ( 1/year)Access to online learning library Virtual and in-person team building eventsCo working space with various services + opportunity to work in different locations (Europe and International) Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

　　A new job with purpose awaits you!

　　Don’t fit all the criteria but still think you’d be a good candidate?

　　Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

　　Can the hiring process be adjusted to suit my needs? Yes.

　　We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

　　Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

　　EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).