We trust that as a Customer Service Representative you will: (responsibilities)

　　Proficient in scheduling through construction software program BuildproConduct Taylor Morrison procedures for home reviewsAddress new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty ProgramActs as the primary contact for customers warranty issues, exhibits solid warranty knowledge, and provides the highest level of customer satisfactionPerform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requestedAcquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirementsProvide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's One-year Warranty ProgramCoordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's homeManage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claimComplete customer service requests timely and accurately while providing optimal customer serviceOrder, update and distribute construction related formsUtilize Build-Pro to assist sub-contractors with information retrievalPerform other duties as assigned

　　What you will need: (competencies, behaviors & attributes)

　　Creative/InnovativeCustomer Service FocusedDependable/ReliableIntegrity/TrustPrioritizationTeam Player

　　About you:

　　High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position. Some knowledge of residential construction helpfulExcellent communication skills and ability to ensure customer satisfactionComputer skills and ability to adapt to company systemsPossess time management skillsMust be highly organized and detail orientedProblem solving abilityAbility to multi-task and remain focused

　　FLSA Status: Non-Exempt

　　Will have responsibilities such as:

　　This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

　　Essential Functions:

　　Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

　　Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher-level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedure

　　Physical Demands:

　　Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

　　*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

　　Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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