Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. Hours: 8:00am-4:00pm (M-F) About the role: Provide Quality Technician support to Arden Hills Post-Market Complaint Investigation Lab ensuring delivery of the highest quality product to the customer while supporting continuous improvement projects and quality initiatives.This is a dynamic support role in the Electrophysiology division requiring cross-functional collaboration with R&D, Design Assurance, Manufacturing, and Quality team members. This role is responsible for the hands-on investigation and analysis of returned device failures, responding to quality signals, and documenting findings inside the quality system. Your responsibilities will include: Assists engineering in providing quality support by learning to analyze data and identify complaint issues and trends Perform device analysis on returned medical devices, with engineering support, to determine the likely cause of device malfunction Review device history records (DHR), product labeling and risk documentation to support complaint investigation Prioritize individual tasks efficiently to meet deadlines and provide deliverables while adhering to internal metrics and timelines. Interprets test results and device analysis and examines for unusual characteristics Write investigation reports, summarizing findings from the performed device analysis, and clearly state conclusions that can be drawn from those findings. Troubleshoots procedures that may have been compromised, thus determining the potential cause of unexpected results of routine tests Communicates with customers and appropriate technical staff regarding testing schedule information, results, or unanticipated discoveries Analyzes, reviews, and documents the status of lab records for archiving Administers the flow of test requests, from logging in through filing and archiving Required qualifications: Associate Degree with 1 year of relevant work experience or equivalent combination of experience and education Preferred qualifications: Associate Degree in technical discipline 2-3 years of related work experience Must work well in a team environment Proficient with Microsoft Office tools including Word, Excel, PowerPoint and Outlook Good oral and written communication skills Electrical and mechanical equipment experience preferred Self-starter with the ability to identify improvement opportunities Able to work independently under limited supervision as well as in a team environment Able to read, understand, and communicate procedural requirements 1 year of quality or manufacturing experience in medical device industry Requisition ID:576641 Among other requirements, Boston Scientific maintains specific prohibited substancetesting requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate c tizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code * 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination. Boston Scientific is an Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran