Why RA/QA at Stryker?

　　Are you interested in working for a global company where you can work across functions and on a wide-variety of projects? As a member of Stryker's RA/QA team, that is exactly what you will do! Here, we provide our RA/QA team the opportunity to learn new things, as well as endless growth opportunities! If you are interested in working at one of the World's Best Workplaces, apply now !

　　Need another reason to apply? Here are 10 reasons to join our Regulatory Affairs/Quality Assurance team: https://www.strykercareersblog.com/post/10-reasons-to-join-strykers-regulatory-affairs-team

　　We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who we want-

　　Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

　　Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

　　Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

　　What you will do-

　　As a Quality Technician, you will primarily be responsible for investigating, resolving, and documenting customer complaints. You will communicate with various business stakeholders including but not limited to Field Service Technicians, Sales Account Managers, and Quality Engineers, to determine the cause of reported customer issues and solve real-world problems that our customers are experiencing. Your responsibilities will include:

　　Investigate customer complaints in a timely fashion and in accordance with global regulationsCommunicate with Field Service Technicians and Sales Account Managers to gather information necessary to conduct complaint investigationsTrack and meet Corporate, Divisional and Team Complaint Handling metricsFollow local and corporate SOPs to ensure compliance with external requirementsLead completion of service report recoding (once identified by a Quality Engineer)Handle RMA room management with input from Quality Engineers including:Tracking of returned partsDisinfection and organization of parts in the roomDisposition of parts including restocking as ableHandle miscellaneous data requests as they come up for presentations, highlights, etc.Handle inquires where appropriate from sales reps, service techs, tech support, line, etc.

　　What you need-

　　High school education or equivalent required2+ years' experience requiredComputer literacy with knowledge of Windows applications including but not limited to MS Word, Excel, and Power Point -preferredStrong interpersonal communication skills -preferredAbility to learn quickly, take action on challenges and consistently meet goals/track own progress -preferredProlonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate requiredMove materials up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities requiredCoordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability required

　　About Stryker

　　Our benefits:

　　12 paid holidays annually Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.