Amazon opened its virtual doors in 1995 and strives to be the world's most customer centric company, where customers can find and discover anything they might want to buy online. Amazon Hub Pickup and Return Point (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.Amazon Hub is seeking a leader who will be responsible for the Quality for one of our Pickup Point Types, Bluetooth Lockers, across multiple geographies. The successful candidate will build and maintain strong relationships with internal and external partners - including last mile carriers, technology, supply chain, and customer service. The Process Improvement Specialist must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership and a variety of stakeholders at Amazon.Key job responsibilitiesThe Process Improvement Specialist will:* Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics.* Leads from medium to large complex, cross-functional strategic projects and opportunities.* Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon's marketplace: country, regional and/ or cross regional level.* Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.* Applies rigorous approach to problem solving.* Highly analytical skills needed to interpret large data sets.* Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release.* Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.* Demonstrates strong ownership with a combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management.About the teamWW Pickup and Return Points (PARP) Quality Team aims to provide best in class driver and customer experience, for PARP deliveries and pickups.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Seattle, WA, USA- Experience in program management managing multiple stakeholders- Knowledge of SQL and recent experience using SQL tools.- Degree in supply chain management, engineering, business management or other relevant field- Experience using data and metrics to determine and drive improvements- Experience in deep diving data for decision making in a structured, data-driven approach- A track record of delivering results - improving service while reducing costs- An analytical approach to measuring/optimizing performance, with ability to apply analytical and statistical problem solving skills- Ability to influence peers and stakeholders at all levels- Highly tech-literate, with ability to learn new systems quickly- Comfortable with ambiguity and able to manage multiple priorities- Excellent verbal and written communication skills- A passion for developing best in class customer delivery experience- Strong bias for action, with willingness to roll up sleeves and get things done- Six Sigma or Lean certification- PMI Certification- SCRUM Certification- AGILE