Quality Customer Satisfaction

　　Date: Jan 22, 2024

　　Brand: Operations OO

　　Location:

　　Sedico, IT

　　WHO WE ARE

　　We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

　　With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

　　ENVISION YOUR FUTURE JOB

　　We are looking for a role of Customer Quality Satisfaction who will join the Quality Department of EssilorLuxottica based in Sedico (BL).

　　The activities aim at providing support to EssilorLuxottica business inquiries in order to offer the highest level of service to our client.

　　The perimeter supported covers EMEA countries, therefore an adequate knowledge of English language and relationship skills and attitude are needed.

　　AREAS OF RESPONSIILITIES AND RELATED ACTIVITIES:

　　• Orders entry “problem solving”: root causes analysis on orders not flowing as expected; deep dive in the architectures of IT systems; definition and implementation (independently or in sharing with NPI/IT teams) of solutions to speed up the order and solve the issue

　　• Technical assistance to subsidiaries in the EMEA perimeter, managing ticketing through the dedicated platform

　　• Development of KPIs on quality and service level

　　• Management and improvement of orders flow

　　PORTRAIT OF A PERFECT CANDIDATE

　　• Bachelor’s and Master’s Degree in Business or Engineering

　　• Problem solving attitude

　　• Good relationship skills

　　• Office knowledges (outlook; excel; power point; SAP); contact interaction platform tools

　　• Optician certificate preferable but not mandatory

　　WHAT ELSE DO YOU NEED TO KNOW?

　　In EssilorLuxottica you have the feeling of being part of a “success story”, no matter where you work in the EssilorLuxottica world, you can really make an impact.

　　Are you ready for this challenge?

　　If yes, we are waiting for you.

　　Job Segment: Ophthalmic, Healthcare