Overview

　　SOSi is actively seekingQuality Coordinator I in Reston, VAto complete tasks within the area of Quality Management (Quality Planning, Assurance, Control, and Improvement) for a large nationwide language interpretation services program.Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

　　Responsibilities

　　Performs directed Quality Management activities throughout the program and business processto ensure requirements are metin accordance withthe contract statement of work (SOW) at best value (Performance, Quality, Cost)

　　Completes assigned activities and tasks supporting the Testing, Training, Orientation, Evaluation, Assessment, Disqualification, and Reinstatement sub-processes.

　　Supports the Quality Supervisor and Manager in providing program-wide oversight of all inputs, outputs and outcomes associated with program Quality Management, specifically within the new interpreter Pipeline set of activities and the Ready-to-Work (RTW) pool ofinterpreters.

　　Collaborates as part of departmental and cross-functional teams to ensure program-wide Quality Managementobjectivesareachieved.

　　Collects, researches, and analyzes information and prepares reportsregardingQuality metrics and operationalactivities.

　　Conducts Quality Control activities to ensure contractual compliance byselectionof only fully qualified interpreters for servicing of work orders;establish,implementandmonitorprogram-wide standards; seek remediation of interpreter non-conformance in support of workorders.

　　Performs Auditing activities to inspect, examine, survey, assess and evaluate the administrative and operational records of the interpreters; inputs andmaintainsprimarydata.

　　Communicates with internal and external stakeholders in support of directedactivities.

　　Performs other duties as assigned by the Quality Supervisor and/or the Quality Manager.

　　Qualifications

　　Bachelor’s degree desired, but not essential.

　　Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Softwarea must)

　　Minimum of twoyears’of related administrative/coordination experience supporting a language services or other relatable program.

　　Must be able to effectively communicate through oral and written communication with customers,managementand othercoworkers.

　　Must be high-energy, flexible, work well with teams, and able to find creativesolutions.

　　Preferred Qualifications

　　Additionallanguage skills and court interpretation experience is aplus.Working Conditions

　　Normal office workingconditions.

　　Requires periods of non-traditional hours including consecutive nights or weekends when necessary.

　　May require ability to lift/and or move objects or packages of up to 25 lbs.

　　Approximate amount of travel time for the position is 5%.

　　SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

　　Job Locations US-VA-Reston

　　Job Post Information* : Posted Date 1 month ago (1/12/2024 1:22 PM)

　　ID 2024-7680

　　Location : Location US-VA-Reston

　　Potential for Remote No

　　Clearance Requirement None

　　Job Requires Relocation No

　　Job Requires Relocation No