Quality Control Supervisor

　　Location234 Logan Street Brooklyn, New York 11208 USPhone NumberCategoriesMaintenance Management & SupervisoryReq IDJR1266 Quality Control Supervisor (Open)

　　First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

　　Quality Control Supervisor

　　About the Position

　　The Quality Control Supervisor is in charge of all day-to-day field operations. The Quality Control Supervisor is responsible for driver check-in processes, assignments of work, and mandatory overtime assignments if needed.

　　Communicates job requirements and responsibilities to drivers

　　Day-to-day counseling and evaluation reports to local management

　　Ensures drivers are performing assigned duties correctly and safely and that they meet all job-related specifications

　　Investigates incidents and accidents including on-the-scene accidents and assist drivers in preparing accident reports, OHSA reports, and any other safety-related documentation as required

　　Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments

　　Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters.

　　Assists with the Driver recruitment process

　　Prepares operational reports/schedules and maintains accurate daily records of operations

　　May also be required to conduct road checks, routing, training, and other relevant tasks as required

　　Meets with all driver qualifications at location

　　Obtains CDL to operate vehicles at the location, maintains that license, and drives periodically

　　Any additional related tasks/duties as assigned

　　Qualifications

　　Supervisory capability with a diverse workforce

　　Proficiency using MS Office products including MS Excel and MS Word and Windows-based programs

　　Excellent written and verbal communication skills

　　Proficient with basic math skills

　　Previous transportation knowledge, an asset

　　Ability to multitask and work independently in a fast-paced/high energy environment

　　Exceptional customer service, problem-solving, decision making, critical thinking abilities

　　First for a Reason

　　Benefits

　　Starting wage of $20.00 to $21.00/hr. based on experience

　　We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

　　Diversity & Inclusion

　　Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

　　Professional Advancement

　　Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.

　　Extensive Training

　　Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

　　Community Service & Impact

　　Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student in your community, you’ll have a positive impact on others.

　　Apply today and get your career on the road with First!

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .