Description The role involves overseeing the day-to-day management of complaint records for products, including intake, follow-up, triage, and system entry. Responsibilities also include managing the quality management system documentation, administering Quality Policies and Standard Operating Procedures (SOP’s), and handling various document management processes. Key duties encompass leading and managing the Intelex platform, processing escalated complaints, evaluating complaint information, documenting complaints for investigation, and coordinating with investigators for timely closure. The position also involves facilitating product returns, managing extermination processes, completing certificates of conformance, conducting QA onboarding training, and participating in audits. Additionally, the role includes administering the change control system, maintaining document indexes, managing material inspections, and overseeing Quality Department records. The individual must adhere to company procedures, work flexible hours, and perform other assigned duties, including interfacing with operations, sales, and customers to resolve issues. The role requires expertise in root cause analysis and implementing corrective actions for quality-related concerns. Requirements FTIR, Info LN, ISO Standards, ISO Quality Standards, ISO Quality

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