Job ID85028

　　LocationAurora, Colorado

　　Full/Part TimeFull-Time

　　Regular/TemporaryRegular

　　Why Work at Children's....

　　Here, it's different. Come join us.Children's Hospital Colorado has defined and delivered pediatric healthcareexcellence for more than 100 years.Here, the nation's brightest nurses, physicians, scientists,researchers, therapists, and care providers are creating the future ofchild health. With an optimist's outlook, a trailblazing spirit, and acelebrated history, we're making new strides every day.We've been Magnet-designated four times by the American Nurses CredentialingCenter and are consistently recognized among the nation's top 10 pediatrichospitals by U.S. News & World Report.As a national leader in pediatric care, we serve children and families fromall over the nation. Our System of Care includes four pediatric hospitals,11 specialty care centers, 1,300+ outreach clinics and more than10,000 healthcare professionals representing the full spectrum of pediatriccare specialties.Here, we know it takes all of us, every role, to deliver the bestpossible care to each child and family we treat.That's why we build our teams toward a foundation of equity in access,advancement, and opportunity. We know teams of individuals with differentidentities and backgrounds can nurture creativity and innovation. We know wecan see, treat, and heal children better when our team reflects thediversity of our patient population. We strive to attract and retain diversetalent because we know a truly inclusive and equitable workforce will help usone day realize our most basic calling: to heal every child who comesthrough oA career at Children's Colorado will challenge you, inspire you, andmotivate you to make a difference in the life of a child. Here, it'sdifferent.

　　Job Overview

　　The Patient Access Quality Assurance position will be responsible forcompleting monthly Quality Assurance to ensure that all assigned departmentteam members meet all pre-determined metrics. The position will partner withvarious departments and leaders to ensure that opportunities and trends foundduring their Quality process is communicated and trained. The Patient AccessQuality Assurance Representative must maintain full knowledge of the businessprocess, operational workflows, and state regulations. This position willcollaborate with the front line management team to implement success actionplans to improve the overall quality metrics and provide excellent customerservice.

　　Additional Information

　　Department Name: Patient Family Access CenterJob Status: Full time, 40 hours per weekShift: Monday to Friday, 8am to 16:30pm, Hybrid

　　Qualifications

　　EDUCATION - High School Diploma or equivalent.EXPERIENCE - Two years of administrative and customer service experience.EQUIVALENCY - A relevant associate or bachelor degree may substitute for therequired experience on a year for year basis.

　　Responsibilities

　　POPULATION SPECIFIC CARENo direct patient careESSENTIAL FUNCTIONSAn employee in this position may be called upon to do any or all of thefollowing essential functions.Completes monthly Quality Reviews for Team Members. Complete QA on designatedinterval determined by leader for each team member and updatedashboard/scorecard on findings per month.Aligns with leaders on new hire onboarding and Quality Reviews for the first90 days.Monitors both outbound / Inbound calls for various call centers.Identifies trends and opportunities to ensure appropriate follow up isrendered. The Trends will be found during the manual review of each accountper user.Identifies trends for educational purposes and collaborates with PatientAccess Leadership and TrainersPartners and reports trends and training opportunities to team leaders.Supports leadership and develops best practices to resolve deficiencies inworkflow. Supports changes that will con ribute to quality improvements.Performs other duties as assigned.

　　Other Information

　　SCOPE AND LEVELGuidelines: Guidelines are generally but not always clearly applicable,requiring the employee to exercise judgment in selecting the most pertinentguideline, interpret precedents, adapt standard practices to differingsituations, and recommend alternative actions in situations without precedent.Complexity: Duties assigned are generally complex and may be of substantialintricacy. Work assignment is performed within an established framework undergeneral instructions but requires simultaneous coordination of assignedfunctions or projects in various stages of completion.Decision Making: Exercises judgment and... For full info follow application