Quality Assurance Analyst

　　Date Posted: Jan 22, 2024

　　Requisition ID: 436767

　　Location:

　　Evansville, IN, US, 47713

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Department of Child Services:

　　Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values?

　　Mission: The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

　　Vision: Children will live in safe, healthy and supportive families and communities.

　　Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

　　• Child Safety

　　• Permanency

　　• Collaborative partnerships with foster and adoptive families

　　• Diversity, Equity, and Inclusion

　　• A culture of safety and transparency

　　• A commitment to continuous improvement

　　Salary Statement:

　　The salary for this position traditionally starts at $67,314, but may be commensurate with education or work experience.

　　Role Overview:

　　The Quality Assurance Analyst will work to create a standard by which safety is measured for any child involved with DCS, residing in their own home. This standard will be measured against a developed Quality Assurance tool which is valid, accurate and reliable. The Quality Assurance Analyst will create a schedule of random sample pulls from each region in their assigned territory to review monthly. This role will develop tracking of findings and scores for each region. This will be available monthly with the expectation of quarterly reports, including graphs and visual controls. This role will be expected to lead monthly safety conversations with specified stakeholders and keep key leadership informed of safety trends. The Quality Assurance Analyst will utilize multiple sources of existing data sets to overlay with their findings for deeper understanding of the scores, including identification of regional skillset vs familiar risk factors. Once safety quality review methods are established this role will then develop a desk review of unsubstantiated assessments for safety quality, which will include a random pull from both local and SafeAct closures. This position will also establish a method to review screen-outs that occur at the local office level, which were originally screened in. This role will be responsible for administering the child safety quality assurance program within their assigned region. They will utilize education, experience, consultation, cooperative programming, and coordination to accomplish goals.

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Establish Safety Definition and Standard to measure against

　　Establish fidelity of Safety Planning to measure against

　　Create a safety quality review tool that is objective and reliable for statewide use for in-home cases

　　Tool to include assessment initiation through current case status

　　Include a review of all Structured decision-making (SDM) tools

　　Include all Plan of Safe Care (POSC), Safety Plans and Child & Family Team Meeting (CFTM) notes for quality

　　Frequency of visits in the home and quality

　　Create a safety quality desk review tool that is objective and reliable for statewide use for unsubstantiated assessments (SafeAct or local closures)

　　Manage and review random samples of In-home and IA cases as well as Unsubstantiated assessments for safety standards (established above)

　　Accurately track trends of safety issues and practice drift by category and geographical region

　　Create review schedule per month/quarter for assigned territory

　　Create appropriate sample size per region per month for capacity of territory

　　Complete quarterly trend report to management to include graphs, and visual controls

　　Plan and lead field and legal leaders through the data and findings with efficiency

　　Collaborate and communicate with policy and practice teams based on findings

　　Provide professional and clear presentations of safety findings as requested

　　Establish and lead a Monthly Safety Advisory Team: Safety QA, Field Representative (N, C, S -RM, one ADD ), Staff Development Representative, Legal Representative to discuss safety trends and needs each month

　　Monitor field operations service delivery to determine child safety effectiveness within assigned region

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　The ideal candidate in this role should minimally have either

　　a Bachelor’s or Master's Degree and,

　　at least 8+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

　　You must meet the following requirements to be considered for employment:

　　Ability to communicate effectively both orally and in writing

　　Thorough understanding of child safety and risk

　　Knowledge of the federal and state laws and regulations governing child welfare

　　Broad Knowledge of organizational and departmental relationships

　　Ability to establish priorities, set deadlines and carry out periodic reviews

　　Ability to present and explain complex concepts to diverse groups of people

　　Ability to anticipate problems that would create barriers to achieving goals and initiate corrective action

　　Broad knowledge of reporting systems and ability to accurately interpret complex statistical data, reports, etc

　　Proficiency in software applications for tracking work and creating reports with visual data

　　High level of professional judgement

　　Knowledge of data analytics and familiar with the following data sets:

　　Safety Assessments

　　Safety Culture survey

　　SSIT data

　　Repeat maltreatment

　　CFSR Items 1-3

　　Apply best practices in statistical methodology

　　Able to work independently and autonomously

　　Flexibility of hours to meet customer needs for reviews

　　Supervisory Responsibilities/Direct Reports:

　　This role may serve as a team lead for an assigned work group.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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