Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

　　Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

　　Job Description:

　　At Regions, the Quality and Performance Specialist evaluates associate interactions (by phone and chat) using established guidelines for performance expectations.

　　Primary Responsibilities

　　Reviews active and/or recorded interactions to assess overall call quality which includes soft skills, accuracy of information and compliance with bank policies, department procedure, as well as banking regulations

　　Provides verbal and written feedback and makes recommendations for performance improvement to management

　　Identifies training needs for new and existing associates

　　May partner with the Training and Communication teams to utilize quality data for associate training and development

　　Develops and maintains thorough knowledge and understanding of products, processes, and procedures for the respective business group

　　Completes tasks in timely manner without supervision

　　Performs other duties as assigned

　　This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

　　Requirements

　　High School Diploma or GED

　　One (1) year of call center experience

　　Preferences

　　Previous quality assurance or business-specific customer service experienceSkills and Competencies

　　Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

　　Strong attention to detail, exceptional listening, and analytical skills

　　Strong organizational and time management skills with ability to meet deadlines

　　Strong verbal and written communication skills

　　Strong work ethic and self-motivation

　　Position Type

　　Full time

　　Compensation Details

　　Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

　　The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

　　Job Range Target:

　　Minimum:

　　$32,198.40 USD

　　Median:

　　$37,582.00 USD

　　Incentive Pay Plans:

　　This job is not incentive eligible.

　　Benefits Information

　　Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

　　Paid Vacation/Sick Time

　　401K with Company Match

　　Medical, Dental and Vision Benefits

　　Disability Benefits

　　Health Savings Account

　　Flexible Spending Account

　　Life Insurance

　　Parental Leave

　　Employee Assistance Program

　　Associate Volunteer Program

　　Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

　　https://www.regions.com/welcometour/benefits.rf

　　Location Details

　　Hattiesburg Mortgage Ops

　　Location:

　　Hattiesburg, Mississippi

　　Bring Your Whole Self to Work

　　We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

　　OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

　　Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.