About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking a Quality Analyst to join our team within the Digital – Courseware Development business unit. This role is a critical part of the quality system by analyzing customer feedback and providing corrective actions for quality issues.

This is a customer-facing role and requires collaboration with internal teams. The Quality Analyst is responsible for ensuring the overall quality and effectiveness of the learning experience in our courses. This position identifies areas for

improvement across the entire learning journey, from course content to support services. Strong communication, analytical skills, and a student-centered mindset are essential for success in this role. This opportunity provides allows you to work with a dynamic, collaborative team of Quality Analysts dedicated to improving the student learning experience in SANS Institute.re seeking a Quality Analyst to join our team within the Digital – Courseware Development business unit. This role is a critical part of the quality system by analyzing customer feedback and providing corrective actions for quality issues. This is a customer-facing role and requires collaboration with internal teams. The Quality Analyst is responsible for ensuring the overall quality and effectiveness of the learning experience in our courses. This position identifies areas for improvement across the entire learning journey, from course content to support

services. Strong communication, analytical skills, and a student-centered mindset are essential for success in this role. This opportunity allows you to work with a dynamic, collaborative team of Quality Analysts dedicated to improving the

student learning experience in SANS Institute.

Key Responsibilities

· Analyze quality data and report findings in Daily Quality Management meetings

· Work with the customer directly to gather additional information about defects and provide resolutions to customer issues

· Track, analyze, and document quality data to make sure issues get corrected for product health

· Collaborate with internal teams to provide feedback about defects and implement corrective actions

· Utilize Lean Six Sigma tools to solve problems, continuously improve quality, and improve overall student learning

· Other duties as required

Basic Qualifications

· Minimum 1 year experience working in a role that required leadership skills to influence/manage people with or without direct reports

· Familiarity with Microsoft office products and Smartsheet

· Familiarity with Lean Six Sigma tools such as 5 Whys and Root Cause Countermeasure

Preferred Qualifications

· Bachelor’s degree or equivalent work experience

· Green Belt Certified

· Familiarity with ServiceNow

Reporting Relationships

This position reports to the Quality Manager and has no direct reports.

Work Environment

This is a 100% remote work environment. Minimal travel may be required once per year.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $55,000 and $65,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

Medical

Dental

Vision

Short-Term Disability

401(k) with company match

Employee Assistance Program

Supplemental Life Insurance and ADD

Paid Time Off

Company Paid Holidays

Volunteer Paid Time Off

Department

Courseware Development - Operations

Employment Type

US Employee | Full-Time

Minimum Experience

Entry-level

Compensation

$50,000-60,000 annually