Public Safety Telecommunicator (Dispatch)

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　　Public Safety Telecommunicator (Dispatch)

　　Salary

　　$30.86 - $36.93 Hourly

　　Location

　　Des Moines, IA

　　Job Type

　　Regular Full-Time

　　Job Number

　　9722-01-2024

　　Department

　　Police

　　Division

　　PD222376 - PK Communications

　　Opening Date

　　01/19/2024

　　Closing Date

　　2/15/2024 4:00 PM Central

　　FLSA

　　Non-Exempt

　　Bargaining Unit

　　MEA

　　Occupational Group

　　Civil Service

　　Location of Vacancy

　　Des Moines Police Department

　　Recruitment

　　Entrance

　　Selection Method

　　Performance Exam: those meeting the minimum qualifications of the position will be invited to take a performance examination which will be scheduled from March 1 to March 8. See details above. Qualified applicants with a disability who need a reasonable accommodation must inform this office by the application deadline date.

　　Description

　　Benefits

　　Questions

　　Distinguishing Features of the Class

　　This is highly responsible work operating an emergency service console receiving and dispatching emergency and non-emergency service calls on an assigned shift. Work requires the prompt, efficient and accurate receiving, dispatching, and processing of emergency service calls over the 911 and related emergency systems from the general public and other authorized personnel requiring emergency actions by police and fire units. Although new or unusual problems may be referred to a superior for advice and assistance, work is ordinarily performed independently following established procedures.

　　Performance Exam: those meeting the minimum qualifications of the position will proceed to the next step in the recruitment process, which is CritiCall testing proctored onsite by the City of Des Moines, scheduled from March 1 to March 8. A description of the performance exam can be found here: Criticall: Pre-Employment Test: Computer and other related Skill/Ability Requirements

　　Come work with us! The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:

　　Residency Incentive Program

　　Paid Volunteer Time-Off

　　Parental Leave

　　Vacation and Sick Leave

　　12 Paid Holidays

　　Health/Dental/Life/LTD Insurance

　　Wellness Programs and Activities

　　Tuition Reimbursement and Continuing Education Programs

　　Public Service Student Loan Forgiveness Benefit

　　Defined Benefit Pension Plan through IPERS

　　Deferred Compensation Plan with City Match up to 2.5%

　　Voluntary Insurance Benefit Options

　　Employee Discount Program

　　Acceptable Experience and Training

　　Graduation from high school or GED. Some college or prior experience as a 911 or similar type position preferred.

　　Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.

　　Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Public Safety Telecommunicator.

　　CPR and AED training and CPR certification within the first year of employment.

　　Required Special Qualifications

　　Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.

　　Ability pass a background check.

　　Examples of Essential Work (Illustrative Only)

　　As a Call Taker:

　　Receives calls for police, fire, and emergency medical services via 911 and other telephone lines;

　　Determines the nature of the complaint by asking appropriate questions;

　　Inputs information into the computer aided dispatch system (CADS) to include location, incident type and description of the incident;

　　Routes non-service calls or calls for other agencies to proper local, state and federal agencies;

　　On calls for emergency medical services, properly uses the protocols for questioning the caller and providing post dispatch and pre-arrival instructions;

　　Sends and receives messages through a computer terminal connected to the IOWA/NCIC systems;

　　Performs other related duties as assigned.

　　As a Police Telecommunicator:

　　Dispatches police units in a manner consistent with departmental policies and procedures including:

　　Receives calls for service from the CADS or field personnel;

　　Through the CADS, reviews the status of available units;

　　Selects the unit(s) to respond to service calls and dispatches them by voice radio and/or mobile data computer;

　　Enters changes in unit status into the CADS as changes occur;

　　Performs other related duties as assigned.

　　As a Fire Telecommunicator:

　　Dispatches fire/rescue units in a manner consistent with departmental policies and procedures including:

　　Receives calls for service from the CADS or field personnel;

　　Selects the appropriate station(s) and transmits information over the fire radio;

　　Enters changes in unit status into the CADS as changes occur;

　　Performs other related duties as assigned.