Public Safety Telecommunicator

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　　Public Safety Telecommunicator

　　Salary

　　$19.90 - $21.89 Hourly

　　Location

　　College Station, TX

　　Job Type

　　Full Time

　　Job Number

　　2402125

　　Department

　　Police Department

　　Opening Date

　　01/05/2024

　　Closing Date

　　3/5/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　Description

　　Public Safety Telecommunicator are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.

　　Principal Duties

　　Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice or referral..

　　Operate and monitor two-way radio channels, computer aided display (CAD) monitors and other related sophisticated communications equipment systems, while efficiently gathering, prioritizing, and documenting caller information.

　　Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.

　　Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required.

　　Provide administrative public safety information, such as, but not limited to, how to file accident reports, report a crime, find a towed car, etc.

　　Access and operate multiple computer systems, including local and state database systems to verify information; systems to locate existing or prior warrants, protective or other orders and/or officer safety information and effectively communicate this information to officers; and the Texas Law Enforcement Telecommunications System (TLETS/OMNIXX) system, including, but not limited to, persons, vehicles, drivers, guns, articles and Computerized Criminal Histories files to query, enter, modify, clear and cancel data.

　　Compose and/or send various teletypes or comprehend and process correctly those received.

　　Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate records, motor vehicle records stolen property, wanted persons and criminal history files utilizing local, state and national database systems; prioritize and effectively relay information in proper format to requesting agency. Contact outside public service divisions as requested and relay information as required.

　　Perform other duties as assigned, to include assisting with jail staff as required and/or assigned.

　　Qualifications

　　Required:

　　High School Diploma or G.E.D. Willingness to and/ability to work all shifts including holidays, weekends and mandatory overtime. Must successfully complete and/or pass all required pre-employment testing and obtain TCOLE certification within one year of hire. Possess strong communication skills to include, but not limited to: multi-tasking, strong listening skills, strong oral communication, and effective writing skills, to include intermediate typing skills. Ability to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously. Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services; to include the ability to understand and follow oral and written instructions. Must not currently be or have been within the last ten (10) years on court-ordered community supervision or probation for any criminal offense of the grade of a Class B misdemeanor or above. May not have been convicted of an offense of the grade of a Class B misdemeanor or above within the last ten (10) years. May not have been, at any time, convicted of felony offense or any family violence offense.

　　Preferred:

　　Two (2) years of work experience, where public contact via telephone, computer use and data entry were the primary responsibilities; or six months of Telecommunications experience where providing service for police, fire and EMS services was the primary responsibility. Work experience preferably in a telephone/call center environment

　　Work Environment/Physical Demands:

　　The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　• Incumbents function in a stressful, fast paced environment and work shifts are specified by agency need and management direction. The shifts may include nights, weekends, holidays, as well as mandatory overtime as required.

　　• Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, with the exception of scheduled work breaks.

　　• Work is performed in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.

　　• Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).

　　Supplemental Information

　　SPECIAL REQUIREMENTS:

　　Drug Screening: Due to the safety and/or security sensitive nature of this position, individuals shall be subject to pre-employment or pre-placement drug and/or controlled substance testing as outlined in City policy.

　　Additional Criminal Background Screening Required: In addition to the standard pre-employment criminal background check, individuals receiving a conditional offer for this position shall be subject to a finger-print based background screening due to the required access to secured buildings and/or secure data systems.

　　PUBLIC SAFETY TELECOMMUNICATOR SELECTION PROCESS FLOW CHART

　　Candidate Applies Before Application Filing Deadline

　　Return Personal History Statement to Police Department

　　Critical Multitasking Test Administered

　　Preliminary Interview

　　Records Check

　　Oral Interview

　　Fingerprinting Check

　　Background Investigation

　　Interview with Assistant Chief

　　Psychological Exam*

　　Drug Screen and Medical Examination*

　　Candidate selected OR Application held for Future Consideration

　　Candidates must be successful in each phase of the selection process.

　　Candidates may be eliminated or disqualified at any point in the process for failure to meet the criteria set forth by the Police Department.

　　*A conditional offer of employment will have been made before the drug screen, medical exam and psychological exam are administered.

　　The expected duration of the application process is 60-90 days. Those successfully completing the selection process will be placed on an eligibility list for 6 months. After 6 months, the applicant must reapply. Applicants who fail to successfully complete any portion of the selection process shall be notified in writing by the Human Resources Department. This notification will include the eligibility date to reapply which will be no sooner than 30 days from the rejection date.

　　We offer a comprehensive benefits package to include; Medical, Dental, Vision, Prescription Drug Coverage, Paid Holidays, Paid Vacation, Paid Sick Leave, Paid Parental Leave, TMRS-Retirement (2:1 matching), Deferred Compensation, Term Life AD&D, Dependent Life, Flex Benefits, an Employee Health Clinic & Educational Assistance. .

　　01

　　In order to be eligible for this position, you must not currently be or have been within the last ten (10) years on court-ordered community supervision or probation for any criminal offense of the grade of a Class B misdemeanor or above. May not have been convicted of an offense of the grade of a Class B misdemeanor or above within the last ten (10) years. He or she may not have been, at any time, convicted of felony offense or any family violence offense. Do you meet this eligibility criteria?

　　Yes

　　No

　　02

　　Please provide additional information that describes your knowledge and skills as it relates to this position.

　　03

　　Do you have a High School diploma or GED equivalent?

　　Yes

　　No

　　04

　　Are you willing and/or able to work nights, holidays and weekends?

　　Yes

　　No

　　Required Question

　　Agency

　　City of College Station

　　Address

　　1101 Texas Avenue

　　College Station, Texas, 77840

　　Phone

　　979-764-3517

　　Website

　　http://csjobs.cstx.gov

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