At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　JOB SUMMARY:

　　The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

　　ESSENTIAL FUNCTIONS:

　　Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

　　Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems

　　Ability to answer internal and external calls in a friendly and helpful manner

　　Must possess the ability to troubleshoot and resolve problems promptly

　　Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

　　Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients

　　Other duties as assigned

　　EDUCATION:

　　High School Degree or GEDEXPERIENCE:

　　Prior experience in the healthcare field or a related area is preferred but not required

　　Knowledge of medical terminology preferred but not required

　　Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

　　SKILLS & ABILITIES:

　　Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills

　　Engage with staff and patients in a professional manner

　　Basic math skills

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]