Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

　　Provider Outreach and Training Coordinator (Remote within Virginia)

　　· Are you an experienced Provider Outreach and Training Coordinator looking for a new challenge?

　　· Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

　　If so, you might be our next new team member!

　　Who we need:

　　The Provider Relations and Outreach Coordinator is responsible for building and executing the training curriculum for providers in addition to being the main point of contact for any provider related inquiries not considered to be standard interactions with operational and call center units. This position is critical to introducing providers to Acentra's system and policies. The individual within this role will have regular communication with providers via multiple mediums. Training providers on our system and educating on critical submission policies are central to the role. This includes being responsible for training activities and available for technical assistance. health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

　　Please note that this position is remote; however, it may require occasional travel to our Richmond, VA office several times per quarter for essential meetings and collaboration with Senior Leaders and Clients. We value the benefits of remote work while also recognizing the importance of occasional face-to-face interactions to foster strong relationships and drive impactful results.

　　Why us?

　　We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

　　Singularly Focused. Mission Driven.

　　Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

　　We do this through our people.

　　You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

　　Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

　　What you’ll do:

　　Facilitate Prior Authorization: You'll be the go-to expert in resolving prior authorization issues, contacting providers to provide essential forms and prior authorization policies. Your coordination skills will ensure that recipients receive the necessary items and services covered by Medicaid promptly.

　　Versatile Support: As a valued member of our team, you'll cross-train and perform duties across various contracts within Acentra. Your adaptability will provide a flexible workforce, catering to client and customer needs effectively.

　　Outreach and Education: Your passion for sharing knowledge will shine as you plan, develop, and facilitate engaging outreach and education programs for providers and stakeholders. Be a part of our innovative approach by hosting on-demand webcasts to keep everyone informed.

　　Stellar and Engaging Communication:Exceptional written and facilitation skills, combined with outstanding customer service, will be essential in this role. Be a strong team player, fostering a collaborative environment. With your guidance, we'll strengthen vital connections within our healthcare community.

　　Collaborative Coordination: Collaborate with different providers, including Long-Term Care/institutional facilities, physician offices, and DME providers. Your coordination skills will be crucial in facilitating seamless healthcare delivery.

　　The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

　　What you’ll need:

　　Required Qualifications

　　· Healthcare Expertise: A minimum of 3 years of experience in a Healthcare environment, preferably in hospital, outpatient, managed care/utilization management, Care Management, or LTC environment.

　　· Government Programs Savvy: Experience with State Medicaid or other state government programs will give you a head start in this role.

　　· Training Guru: Demonstrated expertise with at least 2 years of preparing and delivering informational and instructional programs for adults.

　　· Educational Background: Bachelor's degree is preferred, preferably in a Human Service field.

　　· Location: As a key member of our team, you must reside in the beautiful State of Virginia and be able to travel occasionally to provider trainings.

　　Knowledge, Skills, Abilities

　　· Education Enthusiast: A passion for education and an understanding of curriculum development, course planning, and effective use of technological education tools and audio/visual equipment.

　　· Top-Notch Organization: Exceptional organizational skills to go hand-in-hand with your customer service finesse. Your ability to communicate effectively in writing and through facilitation will be invaluable.

　　· Grace Under Pressure: Handle multiple and changing priorities with ease, even when deadlines may conflict. Your ability to stay composed under pressure will be an asset in our fast-paced environment.

　　· Tech-Savvy: Proficiency in MS Office is a must, and the capability to navigate through multiple screens is essential. Additionally, being open to learning and mastering new educational software will be a big advantage.

　　· Confidentiality Champion: Adhere to confidentiality standards and HIPAA compliance when working with medical providers and other stakeholders. Your commitment to privacy and data security is crucial in our line of work.

　　· Sense of Urgency: Your drive to meet deadlines and deliver quality results will make you a vital member of our team.

　　Thank You!

　　We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

　　The Acentra Health Talent Acquisition Team

　　EOE AA M/F/Vet/Disability

　　Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.