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project manager- Technology Services – Retail Infrastructure
project manager- Technology Services – Retail Infrastructure-March 2024
Seattle
Mar 27, 2026
About project manager- Technology Services – Retail Infrastructure

  Job Summary and Mission

  This position contributes to Starbucks success by leading high-performing teams on Global Technology projects ranging from basic platform enhancement efforts to moderately complex product implementations and upgrades. As a project manager, you will partner closely with IT and business stakeholders, collaborating on project planning and execution, and project delivery.

  Summary of Key Responsibilities

  Responsibilities and essential job functions include but are not limited to the following:

  Manages assigned projects with a clear understanding of business and IT context.

  Drives cross-functional enterprise projects by leading high-performing, often globally distributed teams.

  Works with regular guidance from senior program management leadership.

  Performs core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project timeline, detailed task-driven schedule, project RACI and resource plan, and communication plan; and managing project execution from analysis/design through build, test, and deployment.

  When leading an Agile project, partners closely with the scrum master and product owner on all activities.

  Ensures that project status reports are relevant, transparent, and add value.

  Partners with relevant IT and business hiring managers to ensure that the project has the skillsets and resources required for delivery.

  Summary of Experience

  Demonstrated Experience as a project manager (3+ years)

  Experience working in technology or in a software development setting (1+ year)

  QSR Retail Technology project management experience

  Required Knowledge, Skills, and Abilities

  One to three years experience as a project manager, with at least one of those years in an IT or software development setting.

  Ability to manage high-volume projects that involve a high level of coordination and management of hardware suppliers, install vendors, and internal and external resources

  Ability to identify and track trends, propose solutions, and collaborate resolutions across stakeholders

  Experience using Agile methods.

  Bachelor’s Degree required.

  Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

  Leadership and Communication:

  Leads by example and builds teams with a confident and positive attitude, patience, honesty and integrity, and a strong sense of commitment.

  Ability to engage in difficult conversations that result in positive, actionable outcomes.

  Seeks and provides honest, transparent feedback.

  Ability to build and lead high-performing project teams.

  Drives decision-making that favors compromise and alignment over consensus-building.

  Ability to facilitate project team engagements.

  Good written and verbal communication.

  Acumen and Learning Agility:

  Working knowledge of IT program and portfolio management practices.

  Well-developed knowledge of standards and practices for IT project lifecycle management activities and deliverables.

  Clear understanding of project technical activities, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.

  Experience with MS Project (Project Server) and at least one program portfolio management tool, such as MS Project Portfolio Management (PPM).

  Experience using ServiceNow

  Strong skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

  Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

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