Description

*We are open to supporting 100% remote work anywhere within the US. *

 ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an IT (Information Technology) Project Manager, ServiceNow. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and OM (Operations Maintenance) for our customers. 

We are currently seeking to hire an IT Project Manager, ServiceNow, to lead our cloud application development projects. The Project Manager will be responsible for working closely with the Program Manager to deliver client engagements by leading a scrum team and specific tasks for a federal client.

The ideal candidate will be a seasoned leader who combines an entrepreneurial mindset and practical 'get it done' work style with deep subject matter expertise in Agile IT application delivery. As the Project Manager, the candidate will be responsible for directing and guiding an experienced team of software developers, building shippable products, and be responsible for managing Agile best practices using Scrum.

The candidate should possess superb communication, analytical, and time management skills. In addition, the candidate must demonstrate the ability and desire to continually learn Cloud technologies; must have an analytical and problem-solving way of thought; and must have an overall flexible, and enthusiastic personality.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Responsibilities:

Project Delivery Responsibilities

Initiate, plan, execute, monitor control projects by established standards.

Engage with client leadership to ensure proper expectation settings.

Manage project teams’ daily activities, projects, and tasks to focus on adhering to best practices, high standards, and on-time delivery to the customer.

Work with the team to develop project plans, and roadmaps and manage the backlog. Communicate team plans, report impediments for escalation, and identify risks/concerns to relevant stakeholders to help resolve.

Monitor resource commitment and adjust sprint plans as needed to ensure balanced workloads for resources.

Facilitate all Agile ceremonies for the scrum team ensuring objectives are met.

Collaborate with Client Product Owner/PM to prioritize the team’s sprint backlog.

Identify, track, mitigate, and communicate risks/issues throughout the project.

Communicate with a variety of stakeholders and sponsors using multiple channels.

Create weekly status reports, including burndown and velocity charts.

Create monthly billing artifacts and communicate all billing milestones to the accounting department and program manager.

Develop budget estimates, monitor the actual costs vs. planned, and deliver the expected project objectives within the approved budget.

Maintain current certifications and acquire new certifications as needed.

Organizational Leadership

Assist with efforts in recruiting, training, and professional development programs.

Direct and delegate tasks for Project Managers to enhance the corporate operations and infrastructure.

Directly manage and mentor team/staff members

Participate with enterprise-wide initiatives (outside of project-assigned tasks)

What you must have:

7+ years of IT Project Management experience

5+ years of working in an Agile environment.

2+ years of experience with ServiceNow

1+ years of Federal or State experience

US Citizenship is required (required by the federal government for this position).

Must be able to obtain Public Trust clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

What we would like you to have:

2+ years of HRSD implementation experience

2+ years of SPM implementation experience

Certified Scrum Master

Project Management Professional (PMP)

Bachelor’s degree or equivalent years of experience

Proven record of accomplishment of leading enterprise-scale, complex technology projects successfully using Agile methodology

Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of analysts and developers.

Successful record of accomplishment of delivering high-quality programs for the Federal government on time and budget

Demonstrated ability to manage the details of projects to drive them to fruition.

Strong working knowledge of Microsoft Office

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO AA policy .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$102,285.00 - $173,884.00

Nationwide Remote Office (US99)