Please note: This is a Mostly Remote Position based out of Columbus, Ohio which may require on-site visits in addition to remote work.

　　About the Role:

　　The Project Manager is a liaison between the client, sales, and internal operations. The Project Manager will be responsible for following the order from inception to installation. Project Managers are the single point of contact with the client regarding all data, internet, voice services along with complex product installations as assigned. Responsible for order quality, accurateness, and driving all forecasted revenue assigned.

　　About Horizon:

　　Horizon has a long history in the telecommunications industry. From starting as the Home Telephone Company over 120-years ago to building a multi-state fiber-based network to server our customers' current and future needs, Horizon prides itself on history, innovation and advanced technology.

　　When you join Horizon's team, you're not just receiving competitive pay, great benefits and generous vacation time, you're tapping into our forward-looking commitment to technology and our decades-long tradition of excellence.

　　At Horizon, we practice servant leadership because our customers matter to us. Each person we interact with is treated as a true partner, and our customers experience our care regularly.

　　What we offer:

　　Up to Four (4) weeks of paid vacationTen (10) Paid HolidaysPotential for annual bonuses401k company match plus additional company contributionMedical, Dental and Vision (HRA and HSA options w/ company provided contributions)Life Insurance -- up to 3.5x base salary, plus additional options to add familyAnnual wellness incentives -- Earn up to $850 per yearFitness Center ReimbursementShort- & Long-Term DisabilityOpportunities for career growthEssential Job Functions:

　　Responsible for the creation, coordination, and completion of projects. Plans, executes, monitors, controls, and oversees all aspects of projects.Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project with team members and stakeholders.Reviews and audits orders from sales to ensure correct paperwork and accuracy. Manages the return to sales process until a clean order package has been established.Ensures all accountable parties meet agreed upon installation dates as required. Demonstrates the ability to set expectations for client, hold all parties accountable to the expectations, and address any inquiries that may arise throughout the install process.Tracks and reviews vendor, field technicians, and other third-party deliverables.Drives resolution of installation issues and jeopardies to ensure services are generating revenue as quickly as possible.Demonstrates proven problem-solving ability and holds Horizon accountable to resolve issues in a timely manner.Establishes, coordinates, and maintains excellent working relationships with co-workers, partners, and various levels of client department leadership.Conducts welcome calls with clients and partners. Communicates all status and activities throughout the process.Acts as the liaison between Horizon's departments and client, serving as the client advocate and main point of contact.Uses project management tools to effectively manage project progress and adjust work as required.Ability to multi-task and manage various project elements simultaneously.Qualifications:

　　Minimum of 2 - 5 years experience working in order management, customer service or telecommunications

　　Telecommunications product knowledge to include but not limited to; ethernet, wavelength and dark fiber services.

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