This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11611313
Company Description
Eurofins Scientific is an international life sciences company, providinga unique range of analytical testing services to clients across multipleindustries, to make life and our environment safer, healthier and moresustainable. From the food you eat, to the water you drink, to themedicines you rely on, Eurofins laboratories work with the biggestcompanies in the world to ensure the products they supply are safe,their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute tothe health and safety of society and the planet, and to its corporateresponsibility to protect the environment and ensure diversity, equity,and inclusion across the entire network of Eurofins companies.
Job Description
The Project Management Assistant I (PMA I) supports the ProjectManagement staff in servicing clients to meet the Client ServiceOrganization mission. The PMA will work onsite at the University Parklab.
Project Management Assistant I responsibilities include, but are notlimited to, the following
:
Project set-up:
o Creates bottle orders
o Schedules courier or field sampler, if needed
o Confirms non-Eurofinssubcontract labs are on the approved list and setup as vendors for existing work
o Generates JDE requisition when sending subcontract samples
Sample Receipt:
o Reviews log-in
o Generates subcontract paperwork
o Sends client sample receipt confirmation
o Reviews draft invoice
o Confirms that any client needed information (purchase order, projectnumber, etc.) is recorded in LIMS for invoicing
Reporting:
o Creates and issues final report by client due date
o Issues final data package
o State reporting forms and submission
o DMR Forms
o EDD checkers
o Data upload
o Compiles case narrative
Invoicing:
o Reviews final invoice before issuing to client
o Generates credit/debit memos as needed
o Submits credit/debit memos for approval
o Submits approved credit/debit memos to client, if needed
o Submits revised invoices
The ideal candidate would possess
:
Program specifications and laboratory procedures
Knowledge of environmental regulations and work acceptance policy
Process improvement methods
Laboratory methods and techniques
Process improvement methods
Computers, word processing, database software
Possesses general mathematics skills
EurofinsQuality Assurance Program Plan (QAPP)
Basic Knowledge of Laboratory LIMs
Customer service/client relations
Possesses negotiation and conflict resolution skills
File maintenance/organization
Computer skills, using routine software applications, such as Outlook,Office, Excel, Word, Access, and PowerPoint.
Proven client service skills
Employ customer service skills to resolve client problems
Communicate effectively at all levels of the organization
Confront and successfully resolve day-to-day problems
Maintain professional demeanor when working with clients
Attention to Clients: Demonstrates a desire to understand customerneeds; listens to what customers are saying and asks questions asappropriate; demonstrates awareness of client goals. Follows up withclients during projects and following project completion; keeps clientsup to date about decisions that affect them; seeks the comments,criticisms and involvement of clients; adjusts services based on clientfeedback.
Technical Familiarity: Seeks information from a variety of sources in avariety of ways to respond to client\'s technical questions about theproject and to effectively communicate project status.
Strong computer, scientific, and organizational skills
Excellent communication oral and written) and attention to detail
Ability to work independently and as part of a team, self-motivation,adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously,keep accurate records, follow instructions, and comply with companypolicies
Qualifications
Associates degree from an accredited university; four yearsclient-relationship/client service experience may substitute for degree
1-3 years business experience required
Bench chemist experience is a plus
Authorization to work in the United States indefinitely withoutrestriction or sponsorship
Additional