Posting Details

　　Working Title Program Support Technician

　　Position Number 00222A

　　Department PENINSULA HIGH ED CTR

　　Location Hampton, VA

　　Type of Position Classified

　　Type of Job Full Time

　　EEO Category F Administrative Support (Clerical & Sales)

　　Job Description

　　To assist the Director in the smooth and efficient operation of the ODU Peninsula Center. To provide critical administrative and logistical support to staff, faculty, students, and corporate/government/nonprofit users of the facility. To serve as facilities manager providing oversight and coordination of facilities maintenance, emergency management planning and support, providing coordination of facility use and scheduling. This position serves as the Proctor and coordinator for all testing at ODU Peninsula.

　　Type of Recruitment

　　Knowledge, skills and abilities

　　Considerable knowledge of effective customer service techniques and problem resolution.

　　Working knowledge of PC-related software including Microsoft Office products (e.g. Excel, PowerPoint, and Word), Customer/Student Management System, scheduling software and information systems such as BANNER . Effective oral, written, and interpersonal communication skills. Demonstrated ability to function as a team member. Demonstrated ability to lead and direct the work of others. Demonstrated ability to maintain a filing or record keeping system.

　　Special licenses, registration or certification

　　None

　　Education or training

　　None

　　Level and type of experience

　　Considerable experience in general office management, customer service, and scheduling and problem-solving. Considerable experience using multiple computer applications and ensuring accuracy & currency — for example in scheduling of facilities, proctors, and/or generating reports.

　　Considerable experience providing administrative support and collaborating with coworkers.

　　Some experience providing customer service in a higher education and/or business environment.

　　Some experience in scheduling and facilities/operations management. Some experience in generating reports and creating promotional materials/flyers to support outreach initiatives.

　　Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

　　Extensive experience providing customer service and/or administrative support in a higher education setting. Considerable experience with BANNER or similar people/data management systems. Some experience in administrative training to staff in customer service standards, phone etiquette, policies and procedures. Some experience in emergency management planning.

　　Earned bachelor’s degree in Business, Park, Recreation and Tourism Management, Facilities Management, Hospitality or related degree or equivalent combination of education, training, or experience.

　　Conditions of Employment

　　Daily reporting location for this position is at ODU Peninsula in Hampton and is not telework eligible.

　　Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 31,886

　　Posting Detail Information

　　Job Requisition Number S02497

　　Job Open To General Public

　　Open Date 01/22/2024

　　Close Date 02/02/2024

　　Open Until Filled No

　　Special Instructions Summary

　　NA

　　Criminal Background Check The final candidate is required to complete a criminal history check.

　　College Home Page

　　Department Home Page

　　Equity Statement

　　It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

　　Reasonable Accommodation Request

　　If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

　　Alternative Hiring Process

　　In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

　　To be considered for this opportunity, applicants will need to provide their Certificate of Disability ( COD ) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services ( DARS ).

　　Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

　　If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

　　Pay Transparency Nondiscrimination Provision

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Applicant Documents

　　Required Documents

　　Resume

　　Cover Letter/Letter of Application

　　Contact Information for Professional References

　　Optional Documents

　　Yellow Layoff Form

　　Blue Layoff Card

　　Certificate of Disability Letter