Summary You will serve as a Program Support Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Damage Verification Center (DVC) in Herndon, Virginia. This position assists the Supervisory Program Support Specialist to ensure that necessary internal support functions are accomplished in an efficient and timely manner, and that SBA and DVC support policies and procedures are followed. Responsibilities As a Program Support Specialist at the GS-0301-11, some of your typical work assignments may include: Implementing all phases of quality assurance and improvement utilizing surveys, workflow studies, reports, and trend analysis. Determining the cause and extent of damages, methods of making repairs, and estimating the cost to repair and replace personal, business and commercial property. Preparing training programs and course materials and serve as an instructor as needed. Utilizing computers and/or mobile devices for instructional purposes in a classroom and to develop training materials and programs. IMPORTANT NOTES: This is a Permanent position, which is a competitive service status position with a full-time work schedule. By applying for this position with SBA's Damage Verification Center (DVC), you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. DVC is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under Merit Promotion Procedures, announcement # MP-24-DVC-12273934. In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement. This is not a bargaining unit position. Requirements Conditions of Employment Qualifications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy). Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Performing program support functions for an office/organization in the areas of payroll, accountable property and records management; Preparing and editing a variety of documents such as reports, spreadsheets, forms, tables, charts, graphs and correspondence; Researching appropriate regulations and guidance related to program support functions to resolve issues or improve operating procedures; AND Knowledge/proficiency of word processing programs, spreadsheets, email platforms and/or other automated software communication tools such as Microsoft 365 or Google Workspace. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 (opm.gov) All qualification requirements must be met by 11:59 pm (Eastern Time) on 01/31/2024. Education If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education. GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a related field, such as business administration or LL.M. if related. Combination of Experience and Education: For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. * If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. * For further information, click on: Foreign Education. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire If selected for this position, you will be eligible for benefits. The below link is provided for your reference to explore the major benefits offered to most Federal employees.