Summary This position functions as the My HealtheVet Program Support Assistant in the Health Informatics and Connected Care Service at the Loma Linda VA Healthcare system (VHALOM). The incumbent reports to the Facility Telehealth Coordinator of the Service. The purpose of this position is to provide timely and effective communication with Veterans. VA's Online Personal Health Record, My HealtheVet (MHV) and Secure Messaging can be utilized to communicate with Veterans in a timely and relevant manner. Responsibilities THIS IS A TERM POSITION NOT TO EXCEED SEPTEMBER 30, 2026. Major duties include, but are not limited to the following: Provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV System, Secure Messaging Program, and electronic and/or virtual assistance equipment. Serves as the back-up to the My HealtheVet Coordinator and will be responsible for attending all committee meetings, trainings, and outreach events. Establishes develops and implements, at the request or in conjunction with the My HealtheVet Coordinator, local My HealtheVet-related goals, strategies to meet goals, identified responsible development of reports status/progress to medical center management. Assists in establishing and managing communications plans that identify target audience's appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. Provides oversight for a variety of software programs integral to the overall administration and operations of the Health Informatics and Connected Care Service. Assists with the preparation and implementation of business contingency plans for My HealtheVet system failures specifically addressing manual system backup plans and how day to day business will be conducted. Provides IT user support through training and troubleshooting problems; equipment support including maintaining the inventory, requesting repair and maintenance, and requesting new equipment. Provides training support which includes developing and monitoring the Service's training plan; tracking employee training; participating in the development and delivery of in-service training; and performs office support duties which include preparing reports; preparing graphics for presentations and ensuing that labor and equipment cost are properly assigned. Assists the My HealtheVet Coordinator to lead the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare provider and patients. Assists the My HealtheVet Coordinator in developing presentations to all levels of VAMC/HCS, service organizations, and Veterans, family members and caregivers. Assists in the development of multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Work Schedule: Monday-Friday, 8:00 am-4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD146010 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/13/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: duties performed include defining the target groups, analyzing the information required and the most appropriate format and means of dissemination. Decisions regarding what needs to be done depend upon analysis of the project, its purpose, the most appropriate groups to communicate with, their characteristics, the most effective communication methods and techniques, and ways of evaluating the impact of disseminated information. Projects require the application of standard communications techniques requiring the solution of problems or resolution is issues like those previously encountered with slight modification or strategies to accommodate new aspects of an issue. Keeps abreast of the latest information on advertising and marketing by reading literature and attending workshops. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Organizational Development Organizational Performance Analysis Security Technical Competence Technology Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Works is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical efforts may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. This is a TERM appointment that may be extended or made permanent without further competition.