The Program Relations Associate will be responsible for providing service and support to the accounts managed by the Regional Representative team for the National Inventors Hall of Fame's STEM education programs.

　　Position Responsibilities (training is provided):

　　Partner with Regional Representatives to develop and drive strategies to boost enrollment and provide high-quality customer experience for any NIHF programming in assigned region

　　Communicate with local Program Team Members to coordinate and track the approval, editing, ordering, and distribution of flyers

　　Coordinate with Regional Representative team to create and distribute scheduled weekly/bi-weekly Camp Director Newsletters

　　Respond to internal/external tasks and inquiries via various forms of communication in a timely manner

　　Coordinate the approval and placement of Regional ads, both trade and consumer, including publication and cost research, communicating with the Creative team, and ensuring payment requirements are met

　　Responsible for program setup and tracking activities in the computer system – entering new and returning program information, tracking and initiating milestones for each step, including materials shipment orders, Program Team Member agreement requirements, letters of agreements

　　Create and distribute region-specific sales reports, tracking, and related data; program rosters, program numbers versus goals, sales lead status, and follow up reminders

　　Work closely and collaboratively with Operations, Communications, Accounting, and Warehouse staff to ensure a seamless internal support system exists for our ultimate customer

　　Support prospecting, new initiatives, and sales support needs as directed by the Regional Representative team and leadership

　　Program Team Member agreements for assigned regions, including initial communications, tracking completed and outstanding agreements, and following up on outstanding agreements

　　Coordinate with the Accounting team on outgoing invoices and payments coming into the organization

　　Research contact information and/or address details of target schools or districts

　　Coordinate the set-up of regional trade shows as directed by the Regional Representative team

　　Work closely with Fundraising and Customer Relations teams to track and apply scholarships

　　Process end-of-program closeout paperwork for all NIHF programming

　　Other duties as assigned

　　Knowledge, Skills, and Abilities:

　　Leadership

　　Organization

　　Strong Communication (verbal and written)

　　Strong attention to detail

　　Resilience to adversity

　　Teamwork/collaboration

　　Emotional intelligence

　　Reporting/Data management

　　Ideal Candidates for this Position:

　　Customer service mentality with a “can do” attitude

　　Excellent communication skills, both verbal and written

　　Excellent organizational skills with attention to detail

　　Ability to multi-task and respond to high-priority requests

　　Well-developed emotional intelligence with the ability to problem-solve issues and contribute to a positive culture

　　Resourceful and inquisitive; adaptable to shifting priorities and new initiatives

　　Capable of producing accurate, high-quality work in a timely manner

　　Able to self-manage responsibilities to meet deadlines

　　Self-motivated and able to work both independently, collaboratively, and with a team

　　Interested in non-profit, logistical support roles, B2B/B2C communications

　　Credentials and Experience:

　　Bachelor’s degree preferred or 2+ years of administrative and or customer service experience

　　Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

　　Benefits of working for the National Inventors Hall of Fame include:

　　Competitive benefit offerings, including medical, dental, vision, life, flexible spending, disability

　　Starting salary of $40,000 with bonus opportunity

　　401K plan and up to a 4% employer match

　　Paid time off, paid holidays, paid year-end closure (12/24-1/1)

　　Critical Illness/Hospital/Accident Supplemental Income plans available

　　Pet Insurance plans available

　　Flexible workday scheduling, up to two days/week of work-from-home time after the training period

　　Great team environment, opportunities for growth, and culture focused on professional development