Summary:

　　Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

　　Required Skills:

　　Program Manager, Messenger Surface Operations Responsibilities:

　　Drive the support strategy with Product, Engineering, Operations and Policy teams.

　　Analyze complex support flows and provide recommendations for process, policy, and product improvements.

　　Track and analyze key operational metrics to deeply understand the support ecosystem and determine where to focus optimization efforts.

　　Work with cross-functional partners to improve the community support experience on Messenger products.

　　Partner with Product and Community Operations teams to develop scalable solutions to support the Messenger user community.

　　Lead and collaborate on projects that aim to improve our community's support experience.

　　Develop/design processes to drive efficiency and effectiveness and ensure essential KPIs and service goals are met.

　　Minimum Qualifications:

　　Minimum Qualifications:

　　Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field and 36 months of experience in job offered or computer-related occupation. Requires 36 months of experience in the following:

　　Working in an Operations, Analytics, Product, Engineering, Consulting, Technical Program Management or equivalent role

　　Initiating and driving projects to completion with minimal guidance

　　Leading large-scale software products, features or service launches

　　Working in, communicating with, and leading global cross-functional project teams

　　Problem-solving, critical thinking, and analytics

　　Analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement

　　Entrepreneurial skills and achieving stretch goals in an innovative and fast-paced environment

　　Communicating with and presenting to partners and leadership to influence the strategy and project direction.

　　Public Compensation:

　　$166,600/year to $187,000/year + bonus + equity + benefits

　　Industry: Internet

　　Equal Opportunity:

　　Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

　　Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].