Description

　　Amazon is looking for a customer-obsessed program manager with strong analytical skills, a proven track record of delivering results, and project management experience to drive improvements in the Capacity Planning space in Retail Business Services, Selection Acceleration Business Unit.

　　This position will be responsible for finding data to answer and ways to test key questions to support the direction of the products. The resource will also deep dive into metrics on a weekly basis to understand trends, identify what is causing changes, and suggest changes to help drive improvements in those KPIs. This individual will also manage key projects the team is working on and help guide the team to completion. This position will be critical in ensuring the capacity planning tech team continues to deliver for and innovate on behalf of our customers as the network continues to grow.

　　The role requires innovative thinking balanced with a strong customer and operational focus. This individual will need to be comfortable analyzing data to understand business trends, and help manage projects to ensure successful completion. High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential for success in this role. The leader must be able to dive deep into the details of the business, and operations.

　　Key job responsibilities

　　Analyze and dive deep into capacity planning metrics to understand root cause of changes. Identify additional metrics that should be used to monitor program.

　　Drive key projects to improve forecast accuracy and capacity planning tech.

　　Collaborate with cross-functional partners to understand pain points for station operations/ delivery providers and help influence decisions on how new features should be built.

　　Excellent communication, both verbal and written as you will need to convey updates on issues, operational status, and results on deep dives.

　　Ability to drive projects forward by identifying key stakeholders that need to be involved, setting up reviews, and driving consensus among the group.

　　Ability to pull data and to perform ad hoc reporting and analysis as needed.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bangalore, KA, IND

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of working cross functionally with tech and non-tech teams experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience defining program requirements and using data and metrics to determine improvements

　　Preferred Qualifications

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　3+ years of driving process improvements experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Experience building processes, project management, and schedules