Description: As Retail CRM Manager, you will drive Retail’s CRM capability for the global retail business focused on customer acquisition and retention. You will ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement. Through this role you will grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate. You will effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets. Additionally, you will partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamice infrastructure that leverages existing and new technologies. You will serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities. Key Qualifications: 8-10 years experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company. Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale. Retail (online and in store) and product launch experience preferred Experience working in a global organization on multi-market, multi-language projects Comfort with data analysis, building forecasts and evaluating models to drive key KPIs Able to work independently and with ambiguity innovating down to the details to develop a new idea Strong program and project manager skills Able to manage complexity by synthesizing information Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations Able to engage, influence and balance needs of multiple stakeholders at all levels Top performer consistently achieving results and persisting in the face of challenges Curious and proactively learns through experimentation when tackling new problems Team-player, strong collaborator Education Experience: Bachelor’s degree in relevant subject preferred but not required As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.