DescriptionTHE SALVATION ARMYSEATTLE SOCIAL SERVICESProgram Manager - Client ServicesJoin a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.Use your administrative and social services skills as a Program Manager for HtH Redmond!The Program Manager - HtH Redmond oversees the daily operations of the HtH Emergency Housing/Permanent Supportive Housing (ESH/PSH) site, while working closely with to the TSA-Seattle Social Services Housing Director to ensure compliance to all rules, regulations, and contractual commitments.This position is full-time, exempt, and located in Tukwila, Washington.Pay Rate: $80,000/yearDuties & ResponsibilitiesMaintain communication with ESH/PSH Director on all contracts, personnel, grievances, IRS, panel reviews, and new contact with outside agencies for potential partnerships.Direct management, operations, and supervision of HtH Emergency Housing/Permanent supportive Housing programServes as primary contact point working with officials or funding for existing relationships.Maintain proactive relations with other service organizations.Participate in submission of grants, contracts and proposals related to site, submit all contract and grant work for review by ESH Housing Director.Provide assistance to guests to ensure a safe environment, to include compliance with rules and policies.Maintain a list of community resources available to guests and individuals calling for assistance and disperse the information in a friendly and business-like manner.Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.Work with Business Manager and Housing Director on budget management and program contract compliance.Provide orientation, support and supervision to staff and volunteers.Assist with the orientation and training of new staff, volunteers, and interns.Work cooperatively with other Salvation Army staff and programs.Participate in staff meetings.Create and maintain physical files, as needed.Generate reports, as needed.Maintain case records and required forms and reports in the prescribed format.Prepare general correspondence as requested, including form letters.Perform other administrative functions as requested by DirectorComply with Salvation Army procedural requirements, including those outlined in the Policy & Procedure Manual and Employee Handbook.Education & ExperienceCollege degree preferred or equivalent experience as a Program ManagerHS Diploma