Sub Same Day (SSD) Ops Integration is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of new selection to the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This role will be located in Nashville or Seattle.Key job responsibilities- Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network- Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2023 variable cost, quality, and expansion goals- Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities- Developing Amazon best practices for internal operations- Leveraging analytics to support the future state of the businessThe Program Manager will also demonstrate:- Confidence operating in ambiguous and iterative business space- Attention to detail including proven ability to manage multiple, competing priorities simultaneously- Ability to think strategically and execute methodically- Ability to work in a fast-paced environment where continuous innovation is desired- Ability to clearly communicate data insights to othersWe are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USA- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.A