DescriptionCORPS: EverettPOSITION: Program ManagerSTATUS: Non-exempt/ Full-timeCOMPENSATION: $ 27.00 hrGENERAL STATEMENT:The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.SCOPE OF POSITION:The Program Manager is responsible for the implementation of program policies and protocols. Oversees the shelter's daily operations while working closely with the Program Director. In addition to managing the overall operations of the shelter, the Program Manager is responsible for contract compliance, staff training, and ensuring the overall safety of volunteers, staff, and clients.DUTIES & RESPONSIBILITIES:Maintain communication with the Program Director on all contracts, personnel, grievances, IRs, panel reviews, and new contact with outside agencies for potential partnerships.Direct Management, operations, and supervision of the shelter programServes as Primary contact point working with officials or funding for existing relationships.Maintain proactive relations with other service organizations.Participate in submitting grants, contracts, and proposals related to shelter, and submit all contract and grant work for review by the Program Director.Assist guests to ensure a safe environment, including compliance with rules and policies.Maintain a list of community resources available to guests and individuals calling for assistance and disperse the information in a friendly and business-like manner.Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.Represent Salvation Army programs to other community agencies and representatives respectfully and positively.Conduct periodic walking inspections of all facility areas to identify and initiate appropriate action (correction, reporting, etc.) for hazards, inappropriate behavior, needed repairs, or other notable conditions.Respond to emergencies, making independent decisions within policy guidelines as necessary.Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.Work with the Business Manager on budget management and program contract compliance.Provide orientation, support, and supervision to staff and volunteers.Assist with the orientation and training of new staff, volunteers, and interns.Work cooperatively with other Salvation Army staff and programs.Participate in staff meetings.Create and maintain physical files as needed.Generate reports as needed.Maintain case records and required forms and reports in prescribed format.Prepare general correspondence as requested, including form letters.Perform other administrative functions as requested by the DirectorComply with Salvation Army procedural requirements, including those outlined in the Policy & Procedure Manual and Employee HandbookEDUCATION & EXPERIENCE:College degree preferred or equivalent experience as a Program ManagerHS Diploma or GED requiredMinimum of one year experience in public contact / Customer ServiceMinimum of two years administrative experienceMinimum of two years Program Management ExperienceREQUIRED SKILLS & ABILITIES:An ability to engage with diverse populations in a respectful and culturally responsive manner.Demonstrates a commitment to equity and inclusion by honoring diverse characteristics and expressions of personal identity.Detail-oriented - attention to detail required.Self-starterTeam playerStrong use of the English language in verbal and written communicationExcellent interpersonal skillsEffect